Director, Implementations Vertafore, Inc.
THIS JOB HAS EXPIRED The Vertafore Professional Services Team is seeking a Director of Implementation. Our technology solutions transform the business of insurance. For over 40 years, we have focused on helping insurance agencies, carriers and MGAs harness the power of software solutions to stay ahead of the competition and stay profitable. With more than 20,000 agency, carrier and MGA customers, we are the leading provider of cloud based connected technology and information solutions to the insurance industry.
The Director will serve as an innovative leader to our customers and a partner to Vertafore account teams. He / She will use their expertise of technology, service delivery and off-shore strategies to help clients address their business needs while stretching the limits of technology to generate measurable results. This will require a strong combination of technical knowledge, client management experience, deployment methodology, off-shore, business acumen and interpersonal skills.
The Director is a leader, mentor and strong communicator responsible for quality and maintaining consistency in our methods, tools, deliverables, and overall results. It is critical that the Director is a team player acting in the best interests of the company to be a world class technology company and top place to work.
To have this type of impact, you will rely on a combination of software implementation, project management savvy, communication skills, analytic and strategic thinking and attention to detail.
Reporting to the VP of Professional Services, you will be responsible for providing strategic leadership, ensuring overall customer satisfaction, managing a team of services professionals and ensuring overall quality across a portfolio of professional services clients.
Proactively seek/create opportunities to participate in client interactions to ensure highest levels of customer satisfaction are achieved
Responsible for client satisfaction and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients
Responsible for developing overall engagement strategy and working with discipline leads and project teams to execute on plans, involving people at optimal levels to meet the business goals of our clients
Expand contacts with key client executives and maintain strong post-engagement relationships
Build close relationships with Professional Services Practice Directors and VPs
The Director and his or her team will participate in negotiating statements of work, ensuring work is delivered on time and budget
Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
Partner with Vertafore Management to provide career path planning and coaching to ensure senior resources job satisfaction and professional growth while always building and growing a world class teams of consultants
Partner with Vertafore Project Management and operations teams to facilitate placement/rotation of consultants and project staff
Facilitate building of team skills to meet criteria of current and future client delivery needs
Empower senior team members to successfully lead clients through complex deployments through mentorship, guidance and director level support
Implement standard deployment methodology practices including the following:
Standard Project and Methodology Quality Reviews formally incorporating improvements
Continue training and mentoring of staff to understand the latest deployments processes
Implement off-shore plans to augment on shore staff and projects
Work with and define new processes to ensure we are reducing attrition & increasing delivery quality
Undergraduate Degree in Business, Mathematics or Technology
Minimum 8+ years consulting experience, preferably on projects with top tier consulting firms or embedded services teams inside a high tech product company
Demonstrated experience driving best practice and continuous process improvement to achieve efficiencies and improved financial results
2+ years of experience deploying cloud-based technologies
Experience with Oracle (SOA Suite and/or Web Suite)
Ability to manage long term, multi-million dollar engagements with multiple project tracks and teams
Ability to interact with clients of all levels, from the C-Level to IT individual contributor
Firm understanding of project management processes and methodologies (i.e. waterfall, agile, hybrid)
Proven ability to manage and set client expectations
Demonstrate working in a distributed team including off-shore
Ability to manage client escalations and negotiate resolution
Ability to translate customer/business requirements into business solutions
Proven track record of satisfied large scale clients
Strong presentation, verbal and written skills as well as proven ability to develop well-written documents and presentations
Effectively build, develop, and manage team of senior resources up 40-60 employees
Proven leadership skills
Proven experience successfully managing a multi-million dollar (+$10M) book of business
Insurance Industry Experience
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
||Bothell, WA |
THIS JOB HAS EXPIRED