Director IT Operations Dotomi
About Us:At Dotomi, we are inventing a future of advertising that consumers love because it is personal and relevant. It is a future shaped by bringing together the country?s best technologists and innovative advertising and marketing minds. We take pride in blending technology art and massive data to make a big impact with millions of consumers on a deeply personal level.
Our depth of experience creating large scale one to one advertising messages for some of the biggest brand names positions us as a leader in the online marketing sector. These well known marketers are moving their advertising dollars to Dotomi because we are proven to drive big results- and that is creating rapid growth. If you are looking for a unique, fun and fast paced environment with the opportunity to grow in a creative and dynamic business, then this is the place for you.
The Director of Operations will be tasked with delivering the strategic and tactical structure necessary to support and operate a high volume, dynamic and rapidly changing 24/7 B2B site. He/she is responsible for leading the frontline Network Operations Center (NOC) and Systems Engineering teams, which encompass data center architecture and design, networks and LINUX systems support and 24x7 monitoring and management.
The Director owns the implementation and management of all hardware, networks, vendor connectivity and the operation of the Dotomi application designed to target highest response and 100% availability. Works closely with both internal and external teams and vendors to guarantee continuous site availability, delivery on Service Level Agreements and maintaining site performance and operation.
Essential Functions and Responsibilities
? Develops and executes the direction and delivery for the operations and system engineering functions to maintain web site performance, stability and application execution.
? Establishes the policies, procedures, and practices to operate the site at full capability while supporting continuous expansion. Executes consistently with a focus on operational excellence.
? Leads and manages the architecture, design and implementation of the servers and network infrastructure to provide low latency, high-performance systems.
? Directs the daily operation and delivery of the Dotomi site. Creates and drives the operations and support team to act and proactively identify areas of improvement to attain higher system throughput and reliability.
? Develops and executes high degrees of automated process, implementation and delivery of infrastructure and support systems.
? Delivers constant improvement in real-time identification and resolution of real-time problems. Brings a deep attention to process, training and actions necessary to support cutting time off of outages and issue detection, response and recovery.
? Establishes and maintains appropriate operational tools, monitoring methods and site metrics and reporting to determine and track needs and trends for support, issues, and capacity. Reviews production reporting and logs as necessary and makes actionable plans for constant improvement.
? Manages outages and events that impact client-facing services as well as back-office business support services. Develops escalation procedures to ensure reliable operations and response to incidents. Delivers improvements and changes as necessary to repair recurring issues and proactively identify and prevent other issues affecting the site operation or customer experience.
? Owns and drives the Root Cause Analysis process for system, third party and application failures. Delivers actionable root cause analysis of issues and assists with delivery of results.
? Maintains close working relationships with internal teams and vendors to establish tight service level agreements, support and management methodologies. Regularly meets with counterparts to investigate better management and stability aspects of all parties.
Knowledge, Skills & Abilities
? Hands-on experience with running a front line 24x7 operations team and developing the staff, tools, SOPs and processes required for a high volume site.
? High level of technical understanding and competence across multiple intersecting disciplines to be able to quickly analyze situations, correlate ideas, and make decisions on issues and resolutions.
? Highly execution driven work ethic to do ?what ever it takes? to deliver site operational excellence. Not afraid to roll-up sleeves and personally dive in to solve problems to deliver to expectations.
? Ability to lead by example and not just delegation to motivate and extract perfection from the team.
? Constant drive to improve operation and client experience, never willing to settle for status quo. Takes ownership and accountability for excellence for the organization and leads teams to deliver.
? Maintains a business driven focus of site operation, performance and overall experience. Constantly searches for new ways to protect and improve the bottom line.
? Able to remain highly flexible to constantly changing conditions while moving forward toward long-term goals. Must be adaptable to moving priorities and business and technical needs.
? Ability to think strategically and to anticipate organizational and user needs into the future.
? Strong team leadership skills and the ability to work efficiently and effectively in a physically and mentally demanding environment are required.
? Strong interpersonal and communications skills, excellent analytical skills, flexibility, ability to plan and organize, responsiveness, creativity.
Experience & Education
? Eight to ten years of progressively responsible experience managing all aspects of system, network and site operations and design. A minimum of two years with director-level responsibilities for multiple departments or commensurate proven experience and leadership.
? Multiple years of hands-on experience architecting, designing and implementing enterprise class, high-availability, open-system environments, currently based on a RedHat Linux, Dell server and CISCO networking infrastructure.
? Minimum bachelor's degree required with emphasis in Computer Science, Engineering or Information Systems Management.
||1 North Wacker Drive |
Chicago, IL 60606