Director, Loyalty RecycleBank
THIS JOB HAS EXPIRED JOB SUMMARY
The Director, Loyalty will support Recyclebank?s efforts to develop and implement market leading loyalty strategies and initiatives, manage the Recylebank point currency and oversee day-to-day operations of the rewards program. The role will combine a mix of designing and developing the customer loyalty program, managing its implementation and analyzing the overall effectiveness of the program.
Responsibilities include but are not limited to
Conducting industry, market, competitive and value chain analyses
Developing market sizes, ROIs and business cases
Analyzing customer economics, business performance ans cost to serve - including the ability to create sophisticated models from the ground up.
Defining customer needs and purchase behaviors
Conducting customer segmentation and developing associated segment strategies and value propositions
Performing capability gap and analyses and other-related customer-facing capabilities
Developing customer centric operating models and following through to execution
Developing and implementing Go To Market models, including channel mix and partnerships, product/service bundling, sales organization models and value propositions
Understanding customer trends in the B2B and B2C space, as well as across industries
Support and/or manage reward recruitment and client management
Team oversight with two highly skilled direct reports
Proven success at managing and improving program operations; identifying gaps and potential efficiencies and solutions, managing cross functional prioritization and implantation and understanding and improving upon end user experience as it related to loyalty.
Proven expertise and success managing customer strategy efforts and teams to identify and address client needs: communicating value prepositions; managing resource requirements; preparing and coordinating complex written and verbal materials; managing project workflows and budgets.
Proven expertise of pricing and profitability strategy emphasizing an extensive track record of managing large scale projects that involve thinking critically about the business model and processes, and articulating a vision for the future of the business
Skilled at managing and maintaining successful interactions with senior leadership in client organizations
7-10 years of experience necessary
Prior experience in a highly analytical role withing a managerial capacity
Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management
Leveraging industry knowledge and analytical skills, especially as it related to project management and project facilitation
Leading and/or facilitating teams and develop clients proposals, leveraging extensive business development and relationship management know-how
Identifying and addressing client needs: developing and sustaining deep client relationship using networking, negotiation and persusauion skills to identify and sell potential new service opputnities; preparing and presenting complex written and verbal mateirals; and defing resouce rewquirments, project workllow, budgets, bulling and collections
Leading teams to generate a vision, establish direction an dmotivate members, create an atmosphere of trust, leverage diverse views, coash staff, and encourage improvemnt and innovation
Leveraging Business transofmration skills with a track record of successful change enablemnt with quatifiable results
Utilizing analytical skills with the ability to translate complex problems into simple and actiomable tasks
||New York, NY |
THIS JOB HAS EXPIRED