Director/Manager of Customer Service Generic Medical Devices
THIS JOB HAS EXPIRED Department: Finance & Administration
Reports to: Chief Financial Officer
Position Type: Full time
Hours Per Week: Exempt
The Director/Manager of Customer Service is responsible for all customer service activities including establishing and maintaining new customer accounts, customer contract maintenance and compliance, customer billings and collection, automated billing and receivable systems, compliance with quality and financial policies and management reporting for sales and customer data.
Key Duties And Responsibilites:
Assists in the development, implementation and maintenance of automated systems to support full integration of the companys billing processes
Assists in the development, implementation and maintenance of control policies and procedures to support the companys quality system and ensure strong internal controls for the financial operations of the company
Maintains distributor contract files and ensures compliance with contract provisions
Works closely with shipping to address export requirements and coordinates communication with oversea distributors and Brussels office
Issues invoices to customers on a timely basis and maintains customer accounts.
Implements and maintains good credit policies and ensure compliance with such policies
Manages credit ratings in customers records, provides assistance to field personnel regarding credit analysis for potential new customers.
Works directly with distributors on billing and collection issues, registration and license requirements, contract compliance and shipping requirements.
Develops reports for management regarding sales, billing and customer account status.
Monitors payment history and makes recommendations regarding potential uncollectible accounts.
Obtains and verifies customer information to establish new accounts and credit limits.
Responsible for closing and reporting schedules applicable to accounts receivable.
Provides financial analysis and supports monthly close process.
Supports internal and external quality and financial audits
Other duties as required
This position may require occasional travel, less than 10
Minimum Requirements And Qualifications:
The requirements listed below are representative of the knowledge, skill, and or ability required for this position.
Bachelors degree in business administration, accounting or finance, or experience equivalency
10 years in customer service administration
10 years in automated billing systems within a fully integrated business system
Excellent oral and written communication skills
Strong organizational skills
Must be experienced and thrive in managing multiple priorities under tight deadlines
Experience in a start-up or small company environment
Additional Preferred Qualifications:
Experience in implementation of automated billing and receivable systems
||2201 34th Avenue NW |
Gig Harbor, WA 98335
|Employment Type:||Full Time|
THIS JOB HAS EXPIRED