Pittsburgh Categories:
Director of Account Management Branding Brand
THIS JOB HAS EXPIRED
The Director of Account Management is responsible for managing the client success team and directing day-to-day operations, including optimizing client sales, driving client retention, and negotiating new business. You need to be an instinctive "people person" who truly enjoys understanding clients' challenges and finding ways to help them get what they want. You can adjust to different types of people and are not easily fazed or flustered. You are likable, personable, and organized. You have an eye for business opportunities and can sell when you need to without being pushy.Responsibilities
Manage, train, and mentor a team of account managers in their planning and daily execution of account activities
Develop and execute client success strategy and operations plan, including sales targets, analytics, planning, and reporting
Collaborate with internal teams to develop, manage, and improve the accuracy of product offerings, communication across teams, and execution of client projects
Develop and analyze KPIs for the account management team; proactively work to meet, beat, and increase client satisfaction, team productivity, and revenue
Responsible for upsell forecasting, pipeline management, and activity tracking
Establish and maintain executive relationships within key accounts. Establish trust and rapport with client leadership and operational managers
Manage client contracts and contract renewal process
Provide consultative role in helping clients optimize sales through their mobile channel
Evangelize new products and features across all clients
Understand the client wants/needs and work with internal teams to design and deliver product enhancements and solutions
Establish and manage successful CRM process via emails, phone calls, and reports
Maintain strong working knowledge of mobile and eCommerce industry trends and analytics
Support account management team in issue resolution while providing solutions for clients
Develop and deliver annual account plans, quarterly account reviews, and weekly status update reports for all accounts
Travel required: up to 30% fo time
Desired Skills & Experience
Undergraduate degree: BA/BS
Experience with Internet and web-based technologies and/or retail IT systems
Experience in sales management, sales operations, and customer account management
7+ years experience leading product management teams or account management teams, preferably for an Internet-based business
Proven ability to retain and grow revenues within existing accounts
3+ years of quota-carrying account management and/or sales experience, with a track record of satisfied clients and performance
Demonstrated pipeline management and a history of goal achievement
Experience developing, nurturing, and maintaining both senior-level and account manager relationships
Exceptional communication and public-speaking skills
Strong written and verbal communication skills. Strong presentation and client interaction skills
Excellent organizational, time management, and people management skills. Experienced negotiator
Solid understanding of project management methods, processes, standards, and tools. Ability to multitask
High level of initiative and works well in a team environment
Strong working knowledge of website and mobile UI
Working knowledge of web and/or mobile technologies: Javascript, HTML, CSS, iPhone/Android applications, etc.
| Location: | Pittsburgh, PA United States |
|---|
THIS JOB HAS EXPIRED
Branding Brand
Investors: CrunchFundAll Jobs: at Branding Brand
| Web Site: | www.brandingbrand.com |
|---|---|
| Headquarters: | 00000 United States |
Support Branding Brand with Social Media services
Find more Director of Account Management jobs
