Director of Collections OnDeck
OnDeck is looking to hire our first Director of Collections! You will lead a growing team of experienced Collections Specialists in managing our portfolio of delinquent small business loan customers. The Collections team at OnDeck has a genuine desire to help small business owners who are having trouble paying their bills. Your team builds and fosters relationships with business owners who have borrowed working capital from OnDeck and are seeking repayment assistance.
As the leader of the Collections team and as a senior member of OnDeck's loan operations management team, you will:
Manage the total delinquency cycle ranging from past due collection calling, skip tracing, outside collection agency coordination, and litigation activity.
Track and report on bad debt write-offs.
Analyze root causes to ensure appropriate action plans can be developed to improve the entire sales through cash process, to reduce bad debt.
Ensure the effectiveness of existing processes, and design and implement new processes, policies, and procedures to enable greater efficiency in the performance of the Collection group?s functions
Establish, administer, and maintain metrics to measure and track performance of the team; measure performance against standards and drive continuous improvement.
Prepare monthly reporting on recovery rates, team productivity numbers, and strategy success rates
You have at least 5-10 years of experience managing a Collections team; experience in the commercial lending industry is preferred; residential/mortgage collections experience works too!
You have at least a Bachelor?s degree; Master?s or MBA degree a plus
You have strong experience in and knowledge of compliance and risk management aspects of lending operations (commercial lending experience, again, is preferred)
You are an expert in the full life cycle of delinquency
You are a Subject Matter Expert in litigation, bankruptcy, FDCP, and asset liquidation procedures
You are energized by an entrepreneurial environment and you are persistent and resilient
You have a strong business mind and experience managing to metrics
At OnDeck, you will:
Literally change the landscape of small businesses one conversation at a time!
Bring your thinking, strategies, and ideas to advance our company?s values, unique culture, and vision for the future
Have a meaningful impact on the company's future, and share in the rewards accordingly
Work in a fun, fast-paced start up environment with some really cool and brilliant people
Be on a motivated team that gets a lot done
||Arlington, VA |