Director of Customer Experience and Support Handybook
THIS JOB HAS EXPIRED About Handybook
At Handybook we're on a mission to change the way the world buys services. Over the last year, we have connected thousands of customers with great home service professionals all across the United States --and this is just the beginning. Backed by some of the most respected investors including include Highland Capital and General Catalyst (investors in businesses like Airbnb, Kayak & WarbyParker), we have been growing at an incredibly fast paced and are looking for awesome people to join the team!
If you want to be part of one of the fastest growing start-ups in the country - one that is changing an industry, and helping thousands of people along the way, say hello to us.
Operations is the lifeblood of everything we do at Handybook. From recruiting and managing our vast provider network, to ensuring service level quality across cities and verticals, efficient operations are vital to delivering an excellent experience to our users.
We're now looking for a passionate, entrepreneurial, analytics-driven leader to manage our growing ops team.
The Director of Operations is responsible for end-to-end management - this includes provider recruiting, training, operations, process improvement, metrics tracking, and scaling. As a leader, you are responsible for managing a team of 5 - 10 operations associates, who in turn recruit and manage hundreds of providers and ensure service standards are maintained. You will also need to ensure our team scales effectively to meet constantly growing demand.
You will be leading the operations team to:
-- Grow the service provider base across the country
-- Streamline the provider recruiting and training process
-- Undertake initiatives to improve service quality
-- Manage supplies distribution and logistics
-- Evaluate procedures, policies, and systems to ensure efficient operations
-- Analyze and summarize data and trends, paying special attention to key metrics
Experience and Skills
-- 4 year college degree
-- 5+ years of work experience in either an operational role or in a fast-paced analytical role (consulting, i-banking etc.)
-- 2+ years managing a team
-- Strong verbal and written communication, as well as excellent interpersonal skills
-- Ability to define problems, analyze data, and draw insights
-- Ideal candidate will be already leading a team, and should have demonstrated the ability to drive results and foster an environment
-- Competitive salary, equity compensation, and bonuses
-- Great benefits: Health coverage, free lunch, happy hours, team outings
-- Directly work with the founders in a fun work environment with no limits on growth potential
-- The opportunity to lead and manage an efficient, high-performing team, and shape the strategic direction of the company!
THIS JOB HAS EXPIRED
Handybook = Instant booking = Instant happiness
All Jobs: at Handybook
|Headquarters:||134 W 29TH ST|
New York, NY 10001
|Industry:||Consumer Products and Services|
|Company Profile:||Handybook is the easiest way to get stuff done around the home.
In under 60 seconds you can book a pre-approved cleaner or handyman. You tell us what you need to get done, where you live, and what time works for you, and we do the rest. It's like Amazon for services. |
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