Director of Customer Onboarding Alert Logic
THIS JOB HAS EXPIRED Based in Houston, TX, Alert Logic is seeking a Director of Customer Onboarding to lead our team of project managers and implementation engineers that are focused on activating service for newly acquired customers or expanding service for existing customers. The Director of Customer Onboarding must be familiar with project management, customer service, process design, team leadership, conflict resolution, and metric tracking techniques.
Alert Logic sits at the nexus of two of the hottest trends in IT: the adoption of cloud technologies and increased security and compliance requirements driven by an increasingly connected world. In a typical month, Alert Logic processes over 100 million security events and store petabytes of data for over 1,300 enterprise customers. We are an established company with a history of almost 10 years, yet maintain a pace, energy and agility that allows us to advance our offerings and technology and preserve a startup-like culture. Our revenues are strong. Our customer base is growing rapidly. Everything is in place except one thing: you.
Essential Duties & Responsibilities:
Define the vision for the Customer Onboarding process that encompasses team mission and structure
Work closely with Sales Leadership to refine and enhance the customer onboarding experience
Build relationships with key stakeholders in our partner ecosystem to increase the value of the Alert Logic partnership
Possess a strong background in active leadership positions with an emphasis on measurement, metrics, and analytics
Drive the design and implementation of the required processes and procedures
Accountable for the attainment of corporate billings targets
Demonstrated experience managing a team of project managers and engineers in a similar work environment
Excellent written and oral communication skills
Motivated self starter with experience working for a growth company
Innovation oriented, motivational leader with effective problem solving skills
||1776 Yorktown |
Houston, TX 77056
THIS JOB HAS EXPIRED
Alert Logic's on-demand solutions provide the easiest way to secure networks and comply with policies and regulations by enabling our customers to detect threats, eliminate vulnerabilities, and manage log data.Investors: Access Venture Partners
, DFJ Mercury
, Hunt Ventures/Hunt BioVentures
, OCA Ventures
, Updata Partners All Jobs: at Alert Logic
Houston, TX 77056
|Company Profile:||Alert Logic is the industry's leading provider of on-demand IT compliance and security solutions. Our solutions provide mid-sized organizations with the easiest way to secure networks and comply with policies and regulations.
Our on-demand platform utilizes software-as-a-service to deliver the benefits of rapid deployment, zero maintenance, and no upfront capital costs. As a result, Alert Logic customers benefit from easy and affordable network security and compliance.
Headquartered in Houston, Texas, Alert Logic is changing the way IT compliance and security solutions are designed, delivered, and utilized. |
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