Director of Implementation Cypress Care
THIS JOB HAS EXPIRED
The Director of Client Implementations is responsible for the successful delivery and completion of all enterprise implementations and related projects, as well as the ongoing support for managing client facing business processes.
In this strategic role, the Director will manage a team of Implementation Analysts and Implementation Engineers charged with documenting business process design, special handling requirements and identifying technical development needs internally or for the client necessary to ensure seamless on-boarding experience. The Director may also lead strategic projects or other program enhancement changes across operational units on behalf of the organization.
Successful outcomes for this position include the on-time implementation of new clients and/or new services for existing clients with high levels of satisfaction, and effective project management that exceeds business goals for organizational initiative.
Essential Duties and Responsibilities:
? Manage and provide leadership to team engaged in the implementation process, as well as the re-assessment of older implementations.
? Develop/maintain implementation process infusing project management methodology, to include project plan, scope documentation, risk assessment, power points, and internal/external training documents.
? Ensure successful completion of new client implementations and related projects for the products and services that have been sold.
? Lead and complete program enhancement initiatives or other special projects for the organization.
? Provide the Operating and Executive Committees regular status reports or updates for all open assignments within the team.
? Exercise high-level decision making ability in working with internal/external clients, including problem solving and relationship management skills.
? Demonstrate ability to work collaboratively and cross functionally both internally and externally.
? Conduct and participate in presentations on implementation, ongoing process improvement opportunities and initiatives in response to client needs.
? Shape next generation Implementation Analyst identity and create a team platform that will support rapid growth.
? Demonstrate ability to provide functional direction, technical expertise and leadership to team to ensure accuracy, efficiency and customer satisfaction.
? Manage travel and other expenses within assigned budget.
? Attend industry conferences and join industry trade groups.
? Undertake all other reasonable duties as required by the executive team.
? Other tasks as directed by the Company
? Assisting other departments with various data related tasks
? Manages and develops a team of Implementation Analysts and Engineers
? Bachelor?s degree and an advanced degree or certification such as MBA, or PMP certification preferred.
? 8-10 years of experience in workers? compensation, property and casualty claims, ancillary healthcare services, or pharmacy benefit management.
||2736 Meadow Church Road |
Atlanta, GA 30024
THIS JOB HAS EXPIRED