Director of Implementation Edupoint Educational Systems
THIS JOB HAS EXPIRED We are looking for a Director of Implementation to initiate, facilitate and coordinate communication with Edupoint implementation customers. The Director of Implementation will document and publish all customer communication and interaction to ensure the Management Team has timely, comprehensive information regarding all Edupoint implementations.
Maintain regular communication with all Implementation customers. Contact customers by phone on a bi-weekly basis (at a minimum), documenting the communication and publishing that information for the Management Team.
Maintain regular communication with all Implementation staff. Contact staff members on a weekly basis(at a minimum), documenting the communication and publishing that information for the Management Team.
Update Implementation Dashboard on a weekly basis. Include over project status as well as major milestone events, customer satisfaction and key notes.
Act as an escalation point to address and resolve all implementation issues encountered by Implementation customers and staff.
Coordinate regular professional development training sessions for all Implementation staff.
Participate in all customer meetings when schedule permits.
Attend initial Project Kick Off Meetings with new clients.
Facilitate communication between Implementation staff and other Edupoint departments.
Along with the Vice President of Implementation, work to define, document, implement and enforce Edupoint Implementation policies, procedures and standards.
Monitor resource allocation; provide workload forecasts and staffing projections to ensure the department is adequately staffed to meet the needs of the current and future customers.
Monitor staff performance. Provide input to the Vice President of Implementation for staff performance evaluations.
All other necessary duties as determined by the Vice President of Implementation.
Edupoint is an Equal Opportunity Employer and maintains a drug-free workplace.
||Mesa, AZ |
THIS JOB HAS EXPIRED