Director of Lending Operations OnDeck
OnDeck is seeking a Director of Lending Operations to manage the loan closing, escalations, and quality teams and their workload to ensure that service level agreements are met and processing quality is maintained. You will also be managing the training and onboarding of new operations employees. The Director of Lending Operations will report to the Senior Director of Operations in our Arlington, VA office.
As part of the Senior Operations Management team, you will:
Develop and implement world class training programs to quickly ramp-up new employees in 4 weeks or less
Motivate, coach and develop employees and team leaders through on-site leadership and direction
Develop performance metrics to evaluate individual and team productivity and quality, as well as establish productivity targets and performance incentives for team
Lead process improvement initiatives and process documentation efforts, as well as assist in developing systems requirements for improved productivity
Assist in daily management of all aspects of the Arlington operations office to include overall facility issues and expansion plans, local vendor management, IT issues, and company culture and teambuilding events
Rally the troops! You will be managing multiple direct reports who have their own teams to manage, so you will a central leader on our Operations team.
You have at least 10 years of management experience in commercial lending operations or other relevant industries; mortgage experience works for us too!
You have significant experience managing multiple direct reports and teams (various aspects of commercial lending), including experience with Facilities and Office Management.
You have direct experience in the management of loan processing, documentation, closing and loan operations
You have at least a Bachelor?s degree; a Master?s or MBA degree is a plus
You are a Subject Matter Expert in every aspect of commercial lending
You have knowledge of compliance and risk management aspects of commercial lending
You are analytical and not just able read reports and metrics, but understand how to develop and create them and communicate them in understandable business terms to your teams and executive management
You are obsessed with processes, structure, and business rules and drive your teams towards following them
You are energized by an entrepreneurial environment, and are persistent and resilient
You are fantastic at multi-tasking, an independent thinker, and work well autonomously
At OnDeck, you will:
Literally change the landscape of small businesses one conversation at a time!
Bring your thinking, strategies, and ideas to advance our company?s values, unique culture, and vision for the future
Have a meaningful impact on the company's future, and share in the rewards accordingly
Work in a fun, fast-paced start up environment with some really cool and brilliant people
Be on a motivated team that gets a lot done
||Arlington, VA |