Director of Operations (3EC) 3E
THIS JOB HAS EXPIRED Job ID: 20130927-2463-SH Company Name: 3E Company
Currently 3E Company is looking for an experienced Director of Operations to successfully implement team-based strategies to manage 3E client information in a complex database environment. This individual will catalog client information for accurate, simple data retrieval from 3E?s online tool. Individuals must be sensitive to client expectations and data integrity within 3E databases. The qualified candidate must be well-grounded in database management, as well as implementing complex information structures. The qualified candidate will also be experienced in managing daily activities of a diverse workforce; using team based approaches and continuous improvement initiative.
Manage diverse staff through Managers and Supervisors.
Lead/manage diverse and high impact projects and company functions.
Build high performance teams through performance management and recognition programs.
Ensures that data projects are proceeding according to timelines, meeting targets and expectations, and adhering to established operating parameters; negotiates changes in project resources as necessary to achieve objectives and timelines
Assess individual development needs, develop training plans and strategies, and coordinate the implementation of developed plans and strategies.
Maintain an environment that supports continuous learning and improvement.
Act on behalf of VP of Operations as needed.
Support and contribute to company vision.
Manage short term planning and long term strategic planning.
Communicate strategic initiatives to staff and ensure department goals & objectives line up.
Deliver superior products on schedule.
Provide visibility for key business functions. I.e., project scheduling, tracking and reporting.
Develop metrics and gauges to monitor the health of each service area.
Initiates and implements new methodologies, process and procedures that will support Company long and short term goals
Cost Control/Quality Initiatives
Develop and maintain department budget and cost control measures. Costs should be at or below budget.
Complete variance reporting as directed by Accounting.
Monitor performance and cost to make recommendations for changes to budget.
Establish, maintain and continuously improve processes.
Oversee Data Operations, ensuring optimal operational efficiency, cost control, and best practices are implemented; govern SOW?s ensuring stable systems, proactive management, timely delivery of quality services, and low risk environments.
Monitor and ensure the quality of customer service and that continual improvement goals are set and achieved.
Responsible for the quality of documentation and accuracy of information provided to customers.
Manage customer complaints/issues following the company QMS standards. Perform root cause analysis and implement new department policies, procedures and training programs to minimize/eliminate future concerns.
Participate in departmental and Operations level internal audits.
Demonstrate excellent communication skills ? written, verbal and listening.
Communicate company direction and vision.
Develop communication plans for project team members, direct reports and employees.
Completes all responsibilities as outlined on annual Performance Plan.
Completes all special projects and other duties as assigned.
Must be able to perform duties with or without reasonable accommodation.
Minimum of 5 years experience in managing a diverse team in multiple locations
Proven ability in implementing process control and quality management systems for high volume workload
Use proven methodologies to continually streamline processes and reduce waste strong computer skills, with
Experience in managing multiple teams to deliver technical projects successfully using best practices and methodologies
Experience leading activities and personnel within Quality Assurance including Process QA, Software QA, Hardware QA, Vendor QA
Broad experience in data methods and technologies
Strong problem solving, analytical skills that can provide timely solutions
5+ years progressive experience managing concurrent projects
Proven communication skills; both written and oral with technical and non-technical staff, all levels of management
Knowledge of MS Word, Excel and Access
Proven ability to prioritize workload, set and meet deadlines
Excellent communication skills, verbal and written
Quick learner and ability to adapt to change
Knowledge of MS Word, Excel and Access
Bachelor?s degree in Business or equivalent experience
International travel occasional
EducationBachelors (or equivalent work experience)
Job TypeFull Time
Years of Experience5-8 Years
||1905 Aston Avenue |
Carlsbad, CA 92008
THIS JOB HAS EXPIRED