Director of Operations 2U, Inc.
What We're Looking For:
The person we hire will share our passion for transforming how education is delivered. The Director of Operations serves as the primary liaison for all matters related to workflow, processes and systems integration.
We are looking for someone who has a unique blend of experience; someone who:
will roll up their sleeves and take ownership
has demonstrated success in a leadership role
has experience in creating and improving processes
can create software and systems requirements
can effectively communicate
is comfortable both in the academic world and in a fast-growing private company
will be comfortable operating independently in a remote office
will also be comfortable communicating regularly with the larger team based in the Maryland office
This is a client-facing role that requires being able to balance multiple projects and priorities with attention to detail that is second to none.
Manage and create workflow, processes and documentation between systems and groups
Manage integration of and updates to 2U and University systems (such as Salesforce, PeopleSoft, the applications system, etc.)
Manage cross-functional communications to ensure alignment between 2U and University Partner teams
Create and manage project plans which involves:
o Leading cross-functional requirements gathering for IT and development
o Prioritizing development requests and escalating as required to senior management
o Maintaining the project roadmap
o Working across departments to provide visibility into project timelines and dependencies
o Defining project scope, goals and deliverables that support business goals in collaboration with the team
o Setting and continually managing and communicating project expectations with team members
o Identifying and managing project dependencies and critical path
o Tracking project milestones and deliverables
o Developing and delivering progress reports, proposals, requirements documentation and presentations
o Identifying and troubleshooting problem areas
o Proactively managing changes in project scope, identifying potential crises and devising contingency plans
o Conducting project post mortems and creating recommendation reports
Act as liaison between 2U and University Partner technology teams
Perform data analysis and compilation for tracking and reporting purposes
Handle additional operational and administrative tasks as needed
Things That Should Be In Your Background
Bachelor?s degree required
5+ years experience in an operations or project management role
Strong project management skills essential
Technical background highly preferred
Proven track record of managing technical projects within budget
Strong analytical, particularly quantitative skills
Excellent computer skills (MS Project, MS Visio, MS Office inclusive of Word, Excel & PowerPoint)
Focused on achieving defined results, and exceeding goals and objectives
Ability to work with a diverse team in a fast-paced environment
Enthusiasm and the ability to thrive in an atmosphere of constant change
Familiarity with data science
Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U, Inc., formerly known as 2tor, Inc., partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.
2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.
Technology: 2U develops state-of-the-art technology platforms that give universities the ability to deliver traditional offline curricula in a unique online learning environment.
Instructional Design: Our instructional designers work closely with faculty to translate classroom courses into a compelling combination of synchronous and asynchronous online and real-world experiences, using the best educational and social technologies available. We work side-by-side with professors to evolve those courses. We make improvements as usage and learning patterns emerge and new technologies become available.
Infrastructure: 2U provides the support infrastructure and the logistical components of our partners? online programs. This includes comprehensive student support services from enrollment through graduation and beyond, as well as practical learning experiences in communities around the world.
Resources: 2U makes an upfront investment of over $10 million in each of our partner programs. By supplying capital and global marketing capabilities, we enable universities to give high-performing students around the world a transformational educational experience.
Since our founding, 2U has partnered with some of the most prestigious research universities to deliver groundbreaking online degree programs. You can read about our partners here (www.2U.com/partners).
And if you?re ready to help our team (www.2U.com/team) build the next great movement in higher education, consider joining us (www.2U.com/careers).
Why It?s Great to Join Our Team
There are plenty of reasons, but here are a few:
Benefits ? at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That?s not all! Employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependants.
Our Culture ? We are a highly energetic, innovative start-up company with room to grow. We don?t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U?s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.
||Landover, MD |