Director of Operations, Technical Operations Liaison Technologies
THIS JOB HAS EXPIRED Liaison Technologies (www.liaison.com) is among the world?s premier data integration, data management and cloud?based computing companies based in Atlanta, GA. The firm also has offices/data centers in Seattle, Finland, and The Netherlands. Founded in 2000, Liaison has grown rapidly and profitably, and today provides services to over 7,000 companies. The firm has developed a reputation for delivering, not just promising. For example, clients using Liaison?s data integration services have found their data integration costs reduced by over 40% on average.
Since it?s founding, Liaison has focused on hiring outstanding people and as important, providing significant opportunities for professional growth to high?performing people. As a result, you?ll find Liaison to have the ?low politics/performance driven? culture that most high?performing professionals seek.
As Director of Operations you will report directly to Liaison?s VP of Technical Operations. Your ultimate responsibility will be to ensure that all aspects of the firm?s cloud?based platforms perform at levels that exceed client commitments, SLA?s and expectations. Additionally, you will be charged with capacity planning, designing, developing and implementing an all?encompassing technology platform and operational strategic plan that provides for adequate computing capacity and viable systems architecture. In this role you will:
Manage the day?to?day operations of the information technology function including directing staff supporting all clients and internal Liaison computing platforms, networking, user services, telecommunications and other information technology functions. This includes leading a technical staff (direct and indirect) of approximately 10 people.
Manage computer operations and develop an architecture and strategy to support our partners? provisioned data centers and hosting facilities.
Maintain regular contact with client technical operation executives and staff, advising clients on status of technologies relative to the client?s strategic goals, objectives and use of the Liaison platform.
Develop and implement a system?wide capacity plan program and discipline.
Develop (and ?own?) the firm?s Disaster Recovery program and infrastructure for both clients and internally.
Manage Service Level Agreements in support of our client needs, and create a scalable operations team and framework allowing for compliance and reporting of performance metrics of such SLAs.
Develop and deliver presentations to key clients and prospects during the sales cycle or account management cycle, related to technology operations, architecture, and operations.
The successful candidate will possess:
Proven success in working within an organization where the technology solutions being delivered are revenue generating services sold to multiple clients and/or markets.
The ability to work in an external, client?facing role with various clients or partners.
The ability to give and receive feedback at all levels of the organization along with strong ?coaching, empathizing, and empowerment skills.
Strong understanding of ERP and EDI Computing systems.
Solid and demonstrable understanding of networks, telecommunications, Internet ?technologies, multi?tenant cloud based or ?as a Service? solutions.
Experience in managing and operating PaaS and IaaS are desirable.
Experience with or knowledge of service provider?s best practices using ITIL.
Experience with managing large?scale technology platforms, in diverse data ?center environments including high?demand 24x7 service levels and high scalability and ?performance requirements.
A Bachelor?s degree (with an advanced degree strongly preferred)
6 ? 10 years of experience in the Information Technology Operations field.
Experience managing and working with customer facing products.
Experience with or knowledge of industry compliance; specifically, PCI?DSS, HIPAA/Hi?Tech, ?SSAE?16 and iTAR.
Liaison Technologies offers competitive pay and a generous benefit package to all of our full time employees. Benefits are effective on the first day of employment for full time employees and include medical and dental plans subsidized by the company, 401K matching, PTO, and STD/LTD.
Liaison Technologies is an equal opportunity employer. It is the policy of Liaison technologies not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age or any other protected class in accordance with all applicable federal, state and local laws.
About Liaison Technologies
Liaison Technologies is a global integration and data management company. It provides innovative solutions to integrate, transform, harmonize, manage and secure critical business data on-premise or in the cloud. With a comprehensive array of business-to-business and application-to-application integration and data transformation services, as well as on-premise and cloud-based data security solutions, Liaison's practitioners implement data management infrastructures adapted to each client's specific business requirements. Headquartered in Atlanta, Liaison has offices in the Netherlands, Finland, Sweden and the United Kingdom. For more information, visit www.liaison.com.
||3157 Royal Drive |
Atlanta, GA 30022
THIS JOB HAS EXPIRED
Proven in production around the world, Liaison Technologies software and services readily scale across
heterogeneous enterprise environments, including legacy systems, and offer unified visibility for
improved analysis, decision support and operational efficiency.
Our solutions and support have established a new standard of quality for the industry, and are trusted
by the world's most demanding organizations to exchange and protect billions of payment card
transactions, all manner of sensitive and regulated data and business-critical file transfers.
Profitable Investors: Noro-Moseley Partners
, UPS Strategic Enterprise Fund All Jobs: at Liaison Technologies
|Headquarters:||3157 Royal Drive|
Atlanta, GA 30022
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