Director of Operations, USC 2U, Inc.
THIS JOB HAS EXPIRED What We're Looking For:
The Director of Operations, USC will work directly with the General Manager, USC to support and manage the strategy of our two USC partners ? the Rossier School of Education and the School of Social Work. The person we hire will share our passion for transforming how education is delivered. The Director of Operations serves as the primary liaison for all matters related to workflow, analysis, process and project management.
We are looking for someone who has a unique blend of experience; someone who will roll up their sleeves and take ownership, who has demonstrated success in a leadership role, who has experience in creating and improving processes, who can create systems requirements documents, who is technically and analytically minded, and who can effectively communicate and be comfortable both in the academic world and in a young fast-growing private company. This is a client-facing role that requires being able to balance multiple projects and priorities with a good degree of attention to detail.
Understand business process and structure; be able to communicate those processes clearly to internal team and University Partner
Manage and create workflow, processes and documentation in and between systems and groups
Manage integration of and updates to 2U and USC systems (such as Salesforce, OARS, Apply Yourself)
Manage cross-functional communications to ensure alignment between 2U and University Partner teams
Create and manage project plans which involves:
o Leading cross-functional requirements gathering and ultimately defining project scope, goals and deliverables that support business goals in collaboration with the team
o Prioritizing project action items according to the needs of the business
o Maintaining the project road map or plan, including tracking milestones & deliverables
o Working across departments to provide visibility into project timelines and dependencies
o Setting and continually managing and communicating project expectations & progress with team member
o Proactively managing changes in project scope, identifying potential crises and devising contingency plan
Act as liaison between 2U and University Partner mid and senior level teams, including technology, admissions, post enrollment
Perform data analysis and compilation for process improvement, tracking and reporting purposes
Monitor business P&L and communicate with 2U team regarding impactful variances
Handle additional operational and administrative tasks as needed
Things That Should Be In Your Background:
Bachelor?s degree required
5+ years experience in an operations or project management role
Strong project management and organizational skills essential
Strong interpersonal and communication skills essential
Technical background preferred
Proven track record of managing projects within budget
Strong analytical, particularly quantitative skills
Excellent computer skills (MS Project, MS Visio, MS Office inclusive of Word, Excel & PowerPoint)
Focused on achieving defined results, and exceeding goals and objectives
Ability to work with a diverse team in a fast-paced environment
Enthusiasm, positivity and the ability to thrive in an atmosphere of constant change
Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U, Inc., formerly known as 2tor, Inc., partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.
2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.
Technology: 2U develops state-of-the-art technology platforms that give universities the ability to deliver traditional offline curricula in a unique online learning environment.
Instructional Design: Our instructional designers work closely with faculty to translate classroom courses into a compelling combination of synchronous and asynchronous online and real-world experiences, using the best educational and social technologies available. We work side-by-side with professors to evolve those courses. We make improvements as usage and learning patterns emerge and new technologies become available.
Infrastructure: 2U provides the support infrastructure and the logistical components of our partners? online programs. This includes comprehensive student support services from enrollment through graduation and beyond, as well as practical learning experiences in communities around the world.
Resources: 2U makes an upfront investment of over $10 million in each of our partner programs. By supplying capital and global marketing capabilities, we enable universities to give high-performing students around the world a transformational educational experience.
Since our founding, 2U has partnered with some of the most prestigious research universities to deliver groundbreaking online degree programs. You can read about our partners here (www.2U.com/partners).
And if you?re ready to help our team (www.2U.com/team) build the next great movement in higher education, consider joining us (www.2U.com/careers).
Why It?s Great to Join Our Team
There are plenty of reasons, but here are a few:
Benefits ? at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That?s not all! Employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependants.
Our Culture ? We are a highly energetic, innovative start-up company with room to grow. We don?t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U?s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.
||Los Angeles, CA |
THIS JOB HAS EXPIRED