Director of Product Management ServiceSource
Senior Product Manager
ServiceSource is looking for a passionate and creative product manager to own and advance our industry-leading SaaS application Renew onDemand. The Senior Product Manager will contribute on cross-functional Product Development teams to ensure timely delivery of complex, high-quality enterprise applications. He or she will have responsibility for managing both inbound and outbound aspects of our Renew onDemand SaaS product.
This position requires a highly intelligent, hands-on product manager with excellent communication skills, and a proven track record of success. The candidate will work with world-class product managers and product developers, an outstanding sales organization, and Fortune 500 customers. This position reports to Senior Vice President of Product Management.
Developing the product roadmap for ServiceSource?s product offering that is closely aligned with the needs of the market
Working closely with customers, product development, sales & marketing to develop product requirements
Writing requirements documents and functional specifications
Working closely with product Architects to ensure product architecture is aligned with the product direction and strategy
Working closely with Product Development to ensure delivery of high quality product, in accordance with the specifications
Understanding the competitive environment in detail
Interfacing with the Sales and Business Development teams as the product and subject matter expert
Collaborate with Product Marketing in crafting product messaging and positioning, collateral, demos, presentations and other sales tools
Partner with Training & Client Support to ensure on-going Customer Success.
Desired Skills & Experience
8+ years of business experience
3-5 years of Product Management experience on enterprise-level customer service and support software.
Technical or Business Undergraduate Degree -- MBA desirable
Experience managing at least one new-to-market product through the entire product lifecycle
Written multiple MRDs and detailed Functional Specifications.
Experience pitching product in pre-sales situations.
Knowledge of Contract Management and ERP solutions
Experience with agile development methodology
ServiceSource is the global leader in recurring revenue management. Renew OnDemand?, the only cloud application built specifically to grow recurring revenue, automates a highly valuable but typically manual business process. By leveraging big data to give companies a complete view of their customers, Renew OnDemand? and our proven services drive higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability.
With over a decade of experience focused exclusively on growing recurring revenue, our products and services are based on proven best practices and global benchmarks. Like a funded start up, our continued growth in our service business allows us to aggressively invest our software product.
ServiceSource is headquartered in San Francisco and manages over $9 billion in recurring revenue for the world?s largest and most respected technology companies. Check our customers. ServiceSource renews a customer contract every 47 seconds through engagements in more than 150 countries and 40 languages.
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