Director of Professional Services Carnegie Learning
The Director of Professional Services is responsible for the development, implementation, and assessment of high quality professional development programs and services for K-12+ mathematics educators. The Director is responsible for building a vibrant and growing portfolio of services to meet the market-driven needs of educators specifically related to implementation fidelity, data-driven accountability, and math content knowledge.
The Director of Professional Services will work closely with the Vice President of Marketing and Professional Services and will support a team including: Sr. Managers of School Partnerships, Assistant Director of Professional Services focused on services development, and training managers.
Customer Focus (Internal/external): Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customers and their needs a primary focus of actions.
Leadership: Able to assume role of authority as necessary; advocates new ideas, even when risk is involved; sets an example for coworkers; delegates responsibility and empowers associates to make decisions;provides constructive feedback to others.
Communication: Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well.
Initiative: Able to bring about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.
Innovation: Able to challenge standard practices; adapts established methods for new uses; pursues ongoing improvements; plays with concepts and ideas to create novel solutions to problems; evaluates new technology as potential solution to existing problems.
Coaching and Developing Others: Plans and supports the development of others skills and abilities so that they can fulfill current or future job responsibilities more effectively.
Performs analysis of department offerings, ensuring mission driven and financial viability
Develops processes and procedures for developing and maintaining department initiatives
Strategizes and communicates with the other departments on a regular basis to ensure knowledge of Professional Services goals and initiatives
Coordinates and facilitates high-level implementation meetings for sustainable, standards-based training with leadership, key clients, and stakeholders
Assists Vice President of Marketing and Professional Services in communicating across and within the department
Collaborates and supports sales team in creating personalized professional learning plans and implementation models for clients, including presentations and professional learning narratives
Coordinates day-to-day communication and collaboration with Managers of School Partnerships, training managers, consultants, and content developers
Coordinates activities related to planning and execution of Online Professional Development and National Math Institute
Participates in activities focused on building the internal capacity Carnegie Learnings Professional Services team including staff and consultants through internal staff development
Stay abreast of federal education and funding trends; respond as needed with marketing and promotional campaigns
Bachelor's Degree, Master's Degree preferred
5+ years experience in education or publishing industry
This position requires 40-50 travel.
||1200 Penn Avenue |
Pittsburgh, PA 15222