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Director of Service Delivery Peak 10
THIS JOB HAS EXPIRED
General Description: The Director of Service Delivery (DSD) is a market level executive position, focusing on the consistent and timely execution of service delivery, for the local customer base. The Director of Service Delivery - Market is expected to oversee the market level engineering resources, as they follow processes and procedures, used to deliver contracted Peak 10 services. The DSD will be the local market presence, accountable to customers for all things service related.
Key Responsibilities:
? Lead local engineering resources in delivering uncompromising customer support
? Execute on the Corporate Service Delivery and Support strategy at the market level
? Promote the company wide NPS program and maintain an ?audit ready? facility
? Provide ongoing managerial support and coaching for local engineering resources
? Assure the timely and accurate delivery of Peak 10 products and services sold by the market
? Work with the local Vice President/General Manager, Sales Engineers and sales staff, during the sales process, in setting proper customer expectations in the deployment of technical solutions
? Monitor and report, to both Market and Corporate Personnel, specific market level KPI?s
? Proactively provide an executive technical presence for Peak 10 in the local technology community
? Continually train the local team on Peak 10 products, services and operational guidelines
? Document local process as necessary
? Other duties as assigned by your manager
Requirements:
? BS is Computer Science, Information Technology or Engineering and over 8 years experience in hosting, IT services, and professional services environments
? Previous management of engineering type resources (Support Staff, System Administrators, Project Managers, etc?)
? Familiar with ITIL v3 Framework for IT Service Delivery
? Broad based experience in multiple technology environments including:
- Microsoft Server Technologies (IIS, SQL, Exchange, etc?)
- VMWare and/or other virtualization technologies
- Linux (or other -nix platforms)
? Networking and network security administration
? Excellent people and proactive communications skills
? Strong attention to detail, making and keeping commitments and meeting deadlines
| Location: | Raleigh, NC United States |
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THIS JOB HAS EXPIRED
Peak 10
Investors: Frontier CapitalAll Jobs: at Peak 10
| Web Site: | www.peak-10.com |
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| Headquarters: | 8910 Lenox Pointe Drive Suite A Charlotte, NC 28273 United States |
| Industry: | IT Services |
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