Director of Solutions Kiva Systems

Kiva is seeking a talented and motivated individual to contribute to the customer
engagement process as a Director of Solutions. This person will engage with current and
potential customers to enhance the credibility of the Kiva solution and help these
customers make strategic decisions around the design and build of their distribution
centers. He or she will be responsible for leading and mentoring a team of talented
Managers, Designers, and Analysts who are focused on creating leading-edge,
breakthrough designs for future fulfillment and distribution centers, and who engage in
multi-functional design teams composed of Kiva Sales, Product Management, and
Engineering team members.
The Director of Solutions will report into the VP of Sales and be responsible for:
Providing inspirational leadership and direction for Solutions Managers, Solutions
Designers, and Solutions Analysts, to include defining strategy, developing
process, setting short-term and long-term goals and executing to plan.
Be able to exert influence and visibility with potential and current customers at
the executive level, helping to provide strategic direction to their distribution and
warehousing decisions.
Be an influencer who adds enormous credibility to Kivas Customer Engagement
Process, helping customers re-engineer their fulfillment centers to best utilize
the Kiva system.
Train and develop a consultative, solution-oriented Solutions Design teama
team that listens to customers and provides integrated solutions to their
warehousing and distribution problems.
Build the necessary functional processes around solutions design and project
management that ensure long term success and growth.
Build strong, productive relationships with the Simulation and Continuing
Engineering teams, and with the Product Management and Deployment teams.
Manage expectations of Solutions and Sales teams with respect to customer
opportunities and schedule commitments; communicate effectively and often
across the organization.
Bring guidance and customer feedback to enhance Kivas strategy, technology
and marketing efforts.
Exhibit a hands-on and results-driven orientation. This person should spend 50
of his/her time in customer-facing activities.
Manage capacity of design team resources to best optimize resource allocation
across 50-60 active design projects.
Work collaboratively with all relevant players to develop the roadmap of tools
development to support current and future solutions design needs
Recruiting appropriate talent to build an industry leading solutions design
capability.
The ideal candidate will have the following qualifications:
The candidate will be a customer-focused leader as well as a key member of the
Customer Solutions Management team. This person will have 5+ years managing an
organization of professionals in a company that provides or manages supply chain
solutions/services. He or she will show strong evidence of managing large projects,
programs and teams/resources. The final candidate will have a successful track record
of building strong relationships with customers and the ability to help influence all
aspects of a customer lifecycle, from sales through deployment and support.
Additional requirements and characteristics include:
Strong and professional presence, leadership skills and business acumen.
Excellent process management skills, from project requirements gathering to
program management methodologies.
Professional leader who can quickly grasp and easily articulate complex
technologies and how they impact a customers business processes.
Ability to engage with customers at the highest level to build confidence and
credibility and to help drive new and incremental demand for Kivas products and
services.
Ability to have conversations with and build relationships with key executives and
decision-makers within Kivas target customers.
Strong understanding of the relevant business processes and applications
(software and hardware) that affect the warehouses and distribution centers of
Kivas customers.
Experience with warehouse automation systems and supply chain technologies
are highly preferred.
Results oriented team player who leads by example, holds himself/herself
accountable for performance, takes absolute ownership and champions all
functions of the company.
Ability to contribute at a strategic level and across the organization to the future
direction of Kiva Systems.
Strong personal credibility and the highest ethical standards.
Clear and direct communication skills and excellent decision-making and
organizational skills.
The willingness and ability to travel 25.

Location:	225 Wildwood Avenue Woburn, MA 01801 United States