Director of Technical Operations Bazaarvoice

About Bazaarvoice:

Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences. ?

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Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We?re looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce.
Who We Want:

We are on the hunt for an experienced, professional, and highly motivated Director of Software as a Services (SaaS) Technical Operations. As Director of SaaS Technical Operations you will lead and assist a team charged with ensuring the very best and highest quality SaaS offering is available to our customers. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. Most of all, you must be insanely in tune with cutting edge technologies and proven methodologies which will drive down the cost and complexity of our datacenters, infrastructure and procedures.

The Director of SaaS Technical Operations is a member of the senior leadership team reporting directly to the VP of Technology and is responsible for Bazaarvoice?s datacenters and the multitenant server architecture; development environment, test environment, production environment, processes, hardware, and networking that constitute our operational environment used by multiple technical/engineering teams and hundreds of customers. The SaaS Technical Operations team consists of some of the brightest minds in infrastructure technology today and we are creating a world-class, efficient and customer centric infrastructure to enable rapid and sustainable growth.

You must be able to communicate with all areas of the company. You will work with engineering and product management counterparts to define product release requirements. You will work with customer service to ensure they are empowered to quickly deploy customers and support those customers post go-live. You will also serve as the internal and external evangelist for our platform and stability, frequently working with the sales channel and key customers to address their needs.

This position is not your typical "director/management position". Candidates must demonstrate a successful track record of managing both cloud and hosted datacenter operations, procedures and infrastructure for a Software as a Service (SaaS) company operating in very agile, 24/7, enterprise/consumer/public internet environments.

Responsibilities

Define the vision for the future of Bazaarvoice?s SaaS Technical Operations.
Work with staff and other teams in the company to delivery on that vision.
Implement a proven methodology for ensuring innovation and quality are front and center in every action we take.
Be accountable for Bazaarvoice?s datacenters and the multitenant server architecture, development environment, test environment, production environment, processes, hardware, and networking that constitute our operational environment used by dozens of technical/engineering teams and hundreds of customers.
Lead and assist a team that is charged with ensuring the very best and highest quality SaaS offering is available to our customers.
Monitor and report across Bazaarvoice?s Datacenters and Infrastructure.

Skills and Experience Necessary for the Role:

Must be self-motivated, self-reliant, and a self-starter with the ability to achieve broadly communicated objectives under a minimal amount of supervision.
Demonstrate a successful track record of managing datacenter operations, procedures and infrastructure for a SaaS product company.
Have personally developed and deployed, as an individual contributor, serious technology at some point in your career, and can run a large-scale operation with a handful of ?A players?.
Demonstrated ability to implement a proven methodology and supporting technology, procedures and processes to support new customer roll-outs, monitoring, testing and software updates to SaaS offering.
3+ years of proven and successful experience with SaaS Site Operations.
Brilliant in technology.
Computer Science or Engineering degree is preferred.

Location:	3900 N. Capital of Texas Hwy Suite 300 Austin, TX 78746 United States