Director, Operations and Bus Development Insight Health Corp.
Insight Imaging joined with Center for Diagnostic Imaging (CDI) in 2012 to create one of the nation?s largest radiology providers for fixed site and mobile diagnostic imaging and interventional services. Together we have 116 retail imaging centers, 128 mobile units and operate in more than thirty states. Our organization will serve nearly a million patients in 2013, offering a wide range of screening, diagnostic and interventional procedures that complement each community?s needs, in collaboration with radiologists, healthcare providers, hospitals and health systems.
We are currently seeking a full-time Director of Operations and Business Development in Northern Virginia. This territory will include offices in Arlington, Fairfax, Woodbridge and Roanoke, VA, and will report to the Regional Vice President.
The Director of Operations and Business Development is accountable for overseeing multiple imaging centers throughout the state, managing technical and administrative operational aspects of running a center(s), which includes planning, staff management, budget management, sales team management, maintaining relationships with referring groups, and on-going customer service functions. This position is responsible for meeting the quality and operational goals (i.e. efficiency, productivity, costs, etc.) for the market.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
?Champions the values and builds the culture to support the goals of Insight/CDI while fostering an environment where customer service is a priority
?Plans, organizes, develops, implements and interprets the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation
?Develops and manages the budget for the administrative, technical operations and sales operations (s) and recommends financial decisions for the center
?Monitors performance and profitability of services offered
?Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc. related to the center and CDI
?Partners with the center managers and leads to ensure profitable growth and increased market share for the market
?Demonstrates knowledge of, practices and supports Insight/CDI?s mission, vision, values, service standards, policies and procedures, confidentiality standards, the code of ethical behavior and all federal, state and local requirements/laws.
?Remains visible at centers and has an understanding of a center?s morale and workload
?Manages staff performance evaluations, compensation recommendations and development of associates including performance improvement plans, disciplinary actions and/or termination of associates
?Maintains productive relationships with center?s customer base in defined market through delivery of extraordinary customer service, personal visits, and support enhancing the company?s vision and values for our patients
?Leads regular staff meetings and employee one-on-one discussions
?Oversees and assists in training of new associates and supervisors, providing resource and technical expertise
?Supports and conducts training efforts for continuing education for the technologists and nurses
?Ensures all technologists are compliant with CEU credits, in good standing with appropriate registries, updated with CPR credits, etc.
?Interfaces with Radiologists to create and maintain up-to-date protocol manuals for all modalities
?Works with sales team, patients, and referring offices to ensure satisfaction and to implement new sales programs and techniques that will increase volumes/market share.
?Attend sales calls and lunch meetings with sales team providing operations knowledge to sell the Insight/CDI products
?Assists in targeting payor relationship and ACO opportunities in the market
?Monitors payor referral activity
?Maintains staff retention by implementing effective retention strategies
?Assures appropriate physician coverage for all contrast and sedation studies
?Interfaces with Medical Director, RVP Operations, center managers and/or all technical and administrative staff to ensure effective teamwork and efficient center operations
?Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
?Maintains a safe environment for patients, technologists, radiologists and any other center associates with the assistance of the center safety coordinator
?Implements strategies to promote teamwork within the center and with other associates including management and radiologists
?Ensures compliance with all HIPAA guidelines
COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:
?Affectively demonstrates and influences a positive outlook in all situations
?Supportive of all levels of the organization
?Ability to work independently and in a team environment.
?Ability to work in a fast-paced environment and meet established deadlines with a sense of urgency
?Ability to be flexible in schedule and adaptable to constant change
?Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
?Ability to maintain regular attendance and on-time arrival to work as scheduled
?Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion
?Ability to pay attention to the smallest details involved in taking service to the next level
?Ability to recognize potential abnormalities and prioritize accordingly
?Ability to remain calm in difficult situations
?Ability to resolve basic service recovery issues and understand when to escalate to next level
?Ability to supervise effectively
?Ability to effectively use strong analytical and problem-solving skills
?Ability to influence across the organization and work effectively with all levels of management and staff
?Ability to work harmoniously with and supervise exempt and non-exempt staff
?Skill in organizing and prioritizing of work, and following assignments through to completion
?Skill in written and verbal communication
?Knowledge of current technical skills and procedural understanding to perform a full range of radiologic scanning procedures
?Knowledge of and adherence to company policies and protocols
?Knowledge of and adherence to HIPAA and safety guidelines
?ARRT or Bachelor?s degree in business or a related field.
?5 years of related medical experience, preferably in out-patient radiology imaging
?3-5 years of proven management experience
?Proven and effective interpersonal, communication and organizational skills
?1-2 years of spreadsheet software usage, Excel2000 preferred
?Effective communication skills both in writing and verbally.
As we blend the organizations together, what remains consistent is our commitment to our reputation for quality, advanced imaging services, subspecialty radiologists and thoughtful, patient-centered care. Looking to the future, we know that our associates are the key to our company?s growth and success. No matter the individual role, each one of our associates excels in applying their talents and ideas to meet organizational goals.
If you?re a person who is motivated to go above and beyond, inspired by working with the best and compelled to do the right thing, our organization is the right choice for you.
CDI/Insight Imaging is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.
CDI/Insight Imaging and its associates have an employment relationship, which is known as employment-at-will. This means that either CDI/Insight Imaging or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.
||Arlington, VA |