Director, Program Management Market Force Information

Description

Director, Program Management

Market Force is the leading global customer intelligence solutions company for some of the world?s largest brands, including major retailers, restaurants, grocery and convenience stores, financial institutions, hotels and hospitality, entertainment studios and consumer packaged goods companies. We are a privately-held company with headquarters just outside Boulder, Colorado, with four Centers of Excellence in Albany, New York, Atlanta, Georgia, Winnipeg, Canada and outside of London, UK.


Our solutions help brands make sure they are consistently delighting their customers in every store, every time, and driving bottom line improvement. We provide clients with a comprehensive customer intelligence solution which includes collecting and analyzing multiple customer experience data streams from their locations, including mystery shopping, customer satisfaction surveys, call center services, and social media monitoring to give a holistic view of their in-store experience. At the same time, we are pioneering a new market?customer intelligence?with groundbreaking a technology platform that hosts that data and predictive analytics that enable clients to understand what matters most to consumers, and what changes will have the biggest impact to the business. Market Force has recently been recognized as a ?Cool Vendor of the Year? by Gartner Group, ranked #69 on the Forbes ?America?s Most Promising Companies? list, a top private company by Colorado Business Magazine, ranked #21 on the Honomichl List and one of the country?s fastest growing companies by the Inc 5005000.

The Director of Program Management will plan and manage key company initiatives including cross-functional business projects and technology projects. Additionally, this position will lead process improvement and problem solving efforts and will provide program management support for the senior management team. This is a key role that requires a blend of analytical skills, business acumen, technical knowledge, interpersonal skills and creativity.


Essential Duties and Responsibilities:

1.Serve as the key resource for overseeing company project needs including the planning, execution, and delivery of requirements on time and within budget.
2.Perform lead program management responsibilities for large, complex technology initiatives including the oversight of significant software development projects.
3.Plan and manage cross-functional business initiatives. Coordinate project teams to achieve business objectives.
4.Identify and lead process/business improvement initiatives and problem-solving efforts. Prepare operational and financial analyses to identify improvement solutions and manage implementation of improvements or problem resolutions.
5.Provide program management support for senior management team.
6.Identify resource constraints, resolve conflicts and keep management informed as to progress.
7.Plan and manage the successful integration of acquisitions. Oversee cross-functional integration efforts (financial, operational, IT, legal, human resources, etc.) to a timeline and ensure completion on schedule and within budget.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.


Qualifications:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Education/Experience:


1.Undergraduate degree is required or equivalent work experience. An advanced degree is preferred.

2.7 ? 10 years prior experience managing large scale projects and process improvement initiatives.

3.Skilled leader who excels at motivating, influencing, coaching and negotiating with senior executives and with individuals who are not under their direct supervision.

4. Proven success at autonomously managing multiple projects simultaneiously across various business functions.

5.Highly organized, extremely detail-oriented and demonstrated ability to multi-task in a fast paced environment.

6.Ability to demonstrate strategic, data-driven thinking combined with efficient implementation skills.

7.Superior analytical thinking and fact-based decision making skills.

8.Experience with Agile methodologies and customer implementations is required. Experience with Rally software a plus.

9.Experience leading cross-funtional project teams responsible for the oversight of mergers and acquisitions is desired.

10.An understanding of financial, data management and IT systems will be a strong positive.

11.Demonstrated ability to effectively prioritize, manage against a budget, communicate with internal teams, and show ownership for projects from start to finish.

12.Prior experience in a management consulting firm is desired.

13.Flexibility to travel as needed (30% or more).

Location:	Norcross, GA United States