Director, Project Management Office (PMO) Arise
THIS JOB HAS EXPIRED Overview:
Founded in 1997, Arise Virtual Solutions Inc. is the world?s leading provider of virtual business process outsourcing and contact center services for brands seeking to improve business results through their sales and service channels.
Headquartered in Miramar, Florida, Arise has over 270 employees. We customize and deliver high-quality voice, e-mail, chat, and mobile customer service, technical support, and sales through a network of over 26,000 entrepreneurial, self-incorporated home-based Client Support Professionals in the United States, United Kingdom/Ireland and Canada.
Clients gain value through our unmatched combination of superior service and best cost. Through the delivery methodology of Undisputed Top Performance? Arise?s 100 percent virtual model is able to best match Client Support Professional's skills to specific client needs. This allows companies unparalleled flexibility for growth and profitability while improving their customers? satisfaction.
No other company better understands how to bring virtualization to life for premium brands.
Arise is searching for a Director, Project Management Office.
The Project Director shall collaborate with the Client?s Project Management Office Team to provide status, propose project management related initiatives and facilitate/implement the strategy outlined by the Client?s Leadership Team which may include, but is not limited to:
? Define best practices and implementing core IT project processes using criteria such as Information Technology Infrastructure Library (ITIL)
? Define best practices and implementing software development methodologies for rapid development such as Agile, and SCRUM.
? Develop processes and templates to support the proposed methodologies that would take into account and complement the overall established IT Project Management Methodology.
? Establishment of quality management procedures (quality assurance, quality control, and customer satisfaction, etc.).
? Continuation of Client?s current efforts to define and standardize project and portfolio performance metrics.
? Establishment of project success measures such as return on investment (ROI) and business result metrics
? Provide on-site, full-time management of the resources assigned to this project to include:
o Performance reviews ( when applicable)
o Ensuring personnel resources are available for critical and time sensitive support activities; and,
o Ensuring work assignments are performed properly.
? Develops/Communicates project management standards and best practices
? Identifies, secures, and coordinates implementation of internal and external Client resources and expertise as appropriate to achieve project objectives
? Collaborates with functional areas in the supervision of project personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions
? Ensures that all Customer projects are proceeding according to timelines, meeting targets and expectations, and adhering to established operating parameters; negotiates changes in project resources as necessary to achieve objectives and timelines
? Assign projects to Project Management Office staff and monitor progress
? Advises leadership and/or business executives at the highest levels about the project portfolio, status and resource planning
? Initiates and implements new methodologies, process and procedures that will support the Client?s long and short term goals
? In addition to project and new functionality deployment, responsibilities include career development, performance management and pay determination and communication
? 5+ Years Project Management Experience, must be experience with developing or enhancing systems
? Proven and demonstratable experience managing projects of all sizes through all phases, from initiation to post-deployment
? Budget Management experience
? Vendor Management experience
? High level understanding of data and voice deployments and software implementations
? Experience with MS Office, MS Project, Daptiv and/or another portfolio / project management tool
? PMP certification
Competitive Compensation and Benefits which include:
? Health/ Dental/ Vision/ Flex Spending Benefits
? 401k, Retirement
? Great PTO and Holiday Plan!
? Maternity/ Paternity Paid Leave
? Life and Disability Insurance
? Tuition Reimbursement
? Great Place to Work
When smart creative and passionate people get together, the results are astounding and the opportunities limitless.
Achieve your potential at Arise.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
||3450 Lakeside Drive |
Miramar, FL 33027
THIS JOB HAS EXPIRED