Director, Sales Training Return Path

The Return Path Experience

Don’t get us wrong, it’s not easy to land a gig at RP. You’re going to have to learn the ins and outs of our business before you even get here. Here’s the good news: only the best and brightest minds in email work here. So, once you’re in, this is a place where you’ll be challenged, inspired, rewarded and transformed. Really, you ask? Yes, really. The Return Path experience is a two-way exchange. We ask you to give us your very best every day. We expect a lot from you. We challenge you with interesting work, stretch assignments, a collaborative work environment and a ton of learning and growth. The pace is fast and furious. In exchange, we give you everything you need to live a happy, balanced life. This includes great pay, open vacation (yup, you heard that right!), great benefits, flexibility and, well, whatever else you need. Everyone is unique and we pride ourselves on not having one-size-fits-all solutions. At Return Path you’re a person, not a title. What’s important in your life right now? Kids, pets, triathlons, tango, karate, yoga, parents, Pilates, pre-natalâ€"we will support you through it all. Give and take. That’s a Return Path career path.

The impact you’ll have at RP

The Director of Sales Training is a newly created position and has been identified by the executive team as crucial to RP’s sales success. S/He will be responsible for the development and deployment of innovative, scalable and cost-effective sales training globally. This is a visible and strategically important role within RP and will contribute to a significant transformation of the company’s sales organization. S/He will be responsible for participating in the new hire onboarding process, including the delivery of training related to RP products, sales systems and lead generation. S/He will act as a subject matter expert for sales processes and will be a reliable and knowledgeable resource to all departments within the company. In addition, this person will:

• Partner with sales leadership to design a methodology for the successful training and knowledge transfer of a broad range of sales skills, sales process and product training for all levels of sales professionals
• Evaluate, make recommendations for and promote appropriate outside training required to meet the needs of sales managers and sales representatives
• Identify, develop and promote available sales resources and work with other departments to consistently incorporate into sales functions, reporting, marketing information and competitive intelligence
• Develop and educate sales teams and management on universal methods of forecasting, planning, identifying trends, recognizing opportunities and increasing sales
• Collaborate with the Sales & Service and People Teams to identify needs, develop curriculum, deliver content, and reinforce training on core competencies of sales
• Monitor progress of new sales hires and assess performance in order to understand where additional training and support is needed
• Provide periodic (e.g., quarterly) sales enablement training to the global Sales & Service Team including training on how to provide product demonstrations
• Plan and publish a six-month training calendar covering all sales training activities (in collaboration with the Director of Product Training)
• Measure effectiveness of training to sales results; build metrics to understand progress against goals
• Act as a sales expert liaison for new applications/products being developed and launched

Competencies & Behaviors

• Adaptability: flexes to new pressures from stakeholders and shifting priorities; intellectually and emotionally flexible; adjusts quickly to changing priorities
• Customer focus: monitors customer satisfaction; meets internal customer needs in ways that provide high level of satisfaction; regarded as visible and accessible by all stakeholders
• Communication: strong and effective oral communication, particularly to small and large groups; demonstrates fluency, clarity of thought and command of language; writes clearly and concisely
• Coaching: coaches and develops employees for rapid onboarding and promotions into appropriate positions; a people builder
• Energy: exhibits energy, creativity and independence, strong desire to achieve results, and high level of dedication
• Metrics-driven: measures and reports on the effectiveness of sales training programs to ensure the value, integrity and consistency of all training activities
• Subject matter expertise: understanding of adult learning methodologies, how to apply concepts for maximum audience engagement and effectiveness of training delivery, measurement of learning outcomes and business results

In addition to the above, you must be a good fit at Return Path. To be successful here, you must demonstrate Personal/Professional Growth, Professionalism, Flawless Execution, and Strategic Thinking; have a Positive Impact and a great sense of humor. Visit our website to read detailed descriptions of expectations at each of the 4 levels at RP: (1) Learning, (2) Applying, (3) Guiding and (4) Shaping. This position is categorized at the Guiding level.Â

What you’ve done

• At least five years of experience in a sales training role, preferably in a SaaS or CRM-based business
• Experience writing training curriculum using adult learning theories and methodologies, facilitating onsite and remote training for new hires and existing sales representatives in multiple locations
• Track record of successfully mentoring, training or teaching sales executives
• Sales management experience strongly preferred
• Experience using training metrics to drive continuous improvement
• Experience in various eLearning environments and working with a learning management system preferred
• Demonstrated proficiency in Salesforce, virtual collaboration tools and MS Office

NOTE: Finalist candidates will be required to prepare and deliver a short training module.

What it’s like to work here

It's great! From the CEO and senior management team to the newest entry-level employee, we are a company that cares a lot about fostering a great work environment and a fun, energetic, success-oriented culture. We have a strong philosophical believe that our people are our most important assets. And we don’t just pay lip service to that phraseâ€"we incorporate it into our policies, and we live it every day. Yes, that philosophy means we have generous “traditional†benefits, but it also means we take a lot of time to focus on high quality management and leadership, and time to make sure everyone in the company is in the right job, knows how his or her job contributes to the overall company mission, and has a clear sense of learning and career growth. We have great employee retention because people love coming to work here and really feel like they’re part of something special. For more information visit www.returnpath.net.