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Director, Solution Design ServiceSource
THIS JOB HAS EXPIRED
Role OverviewThe Director of Solution Design role is a high impact position within ServiceSources Go-To-Market organization.Solution Design works closely with the Outside Sales team to bring in new clients and expand relationships with existing clients, and works closely with the Client Delivery team to ensure these new partnerships are successful.The Director of Solution Design plays a critical role in our sales and expansion discussions by providing subject matter expertise about renewal sales, analyzing prospect and client renewals businesses, providing benchmarks and best practices, and designing effective solutions to achieve client goals. This position will report into the VP of Solution Design. This position is based in our San Francisco office and may require the successful candidate to travel up to 50 of the time.
Responsibilities
Lead the Service Performance Analysis (SPA) process with prospects and clients.The SPA is a comprehensive, highly consultative process that explores & analyzes a companys services strategy, operations, and results.The analysis is both qualitative and quantitative, and leverages ServiceSources proprietary benchmarking tools and industry intelligence.The result of the SPA is aconsulting like report which assesses the companys services business, identifies recommendations, and provides the foundation for a proposed solution and business case
Conduct interviews with various stakeholders inside prospects and clients, including senior executives and operational managers and spanning many functions finance, sales, service, IT, and channel
Conduct quantitative analyses on historical performance and opportunity data
Compare quantitative analyses with proprietary industry benchmarks and compare qualitative practices with best practice standards
Develop apresentation and/or report to effectively convey the findings
Present and defend the findings and recommendations to client and prospect stakeholders, again spanning multiple levels within the organization
Drive the development of an internal solution, winning pricing model, and solid business case
Work collaboratively with internal groups sales, client delivery, finance, and solutions to define the appropriate solution to help the client or prospect achieve its goals
Develop a winning pricing model that effectively meets internal requirements and is structured to fit within client and prospect business needs
Work closely with the client or prospects Finance group to develop a financial business case to convey the benefits of a partnership to the client or prospect
Contribute to sales meetings as a subject matter expert
Present ServiceSources complete solution, highlighting key value propositions and describing and demoing specific technical components
Respond to detailed operational questions that arise
Convey deep operational expertise to help support ServiceSources value and credibility with the client or prospect
Work cross-functionally within ServiceSource to ensure new engagements are set up for success in the sales cycle
Ensure solution consistency from sales pursuit to delivery: taking ownership of and delivering on commitments made in the sales cycle; ensuring commitments made are reasonable
Work collaboratively with Inside Sales during sales pursuit to rationalize and confirm assumptions regarding the proposed solution and its deployment
Effectively transfer knowledge and client relationships to Implementation Manager for on-boarding
Drive continuous improvement in ServiceSources internal processes related to all of the above Solution Design responsibilities
Provide feedback to the Solutions team as a critical input into the product roadmap
Develop the next generation of tools and deliverables related to the SPA process
Work with client delivery to ensure the most successful client experience
Qualifications
Several years of experience conducting qualitative and quantitative analyses of business issues, either in a consulting, sales or industry environment
Demonstrated ability to discuss business issues with and present findings to senior executives
Experience managing or working on operational issues.An interest in and attention to the detail of how operations work is critical to success in the role
Very strong intrinsic problem solving and analytical skills, including the ability to complete complex data analyses in Excel and other tools
Very strong communication and team work skills
Attention to detail, thoroughness and high level of accountability
Applicant must be self-starter who sets priorities and drives deliverables to execution with minimal supervision and team players who are resourceful, creative and like to win
MBA or other advanced degree preferred
Prior experience working on or with a sales team is valuable for this role
Compensation
ServiceSource will offer an attractive compensation package, consisting of a competitive base salary, bonus opportunity and equity participation.
| Location: | 735 Battery Street Fourth Floor San Francisco, CA 94111 United States |
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THIS JOB HAS EXPIRED
ServiceSource
Investors: Benchmark CapitalAll Jobs: at ServiceSource
| Web Site: | www.servicesource.com |
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| Headquarters: | 735 Battery Street Fourth Floor San Francisco, CA 94111 United States |
| Industry: | Business Products and Services |
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