Director, Student Support 2U, Inc.
THIS JOB HAS EXPIRED About 2U
2U is changing the way great students and great universities think about online higher education. Founded by a unique team of education veterans, 2U, Inc. is a private company that partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online.
We supply universities with the tools, expertise, and global recruiting needed to compete in a space currently dominated by unexceptional programs. 2U develops state-of-the-art technology platforms that enhance traditional offline curricula, and provides key programmatic components from comprehensive student support services from enrollment through graduation.
What We?re Looking For
Georgetown University and 2U partner to deliver high quality and innovative online Masters Degrees in Nursing. The mission of the Georgetown School of Nursing & Health Studies (NHS) is to improve the health and well being of all people through a mission-oriented education that promotes quality and innovation in health and health care in the U.S. and abroad.
The Director, Student Support, is responsible for the management of all 2U services from enrollment through graduation provided in partnership with Georgetown University. This position directs the activities of a top-notch student services team and is responsible for designing and implementing programs that foster student success and retention. Student Support is the critical ?first line of defense? in executing 2U?s expected white glove service for its students and graduates. Students work with this team for any need they have while enrolled, including operational, technical and customer support. In addition, this position will interact directly with partnering department leaders and internal cross-functional teams.
Specific duties include but are not limited to:
Overseeing personnel and day-to-day operations in student services
Being responsible for attaining student retention goals
Ensuring consistent operation of department in accordance with all university policies
Developing and implementing student outreach and communication plans
Creating training and student support materials and working with cross-functional team
Things That Should Be in Your Background:
8 - 10 years of experience directly related to the duties and responsibilities specified
Strong experience in cross-departmental and partner relationship building
Strong customer service or student services background and proven ability to manage teams and complex processes
Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint)
Background in operational processes creation and maintenance
Bachelor?s degree required, Masters degree preferred
Nursing, Health Care or Medical background helpful
Other Attributes That Will Help You in This Role:
Strong leadership skills
Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner
Focused on achieving defined results, and exceeding goals and objectives.
Ability to bring out other people?s potential/talents
Ability to work with a diverse team in a fast-paced environment
Enthusiasm and the ability to thrive in an atmosphere of constant change
Proven success managing and prioritizing multiple concurrent projects and tasks
Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U, Inc., formerly known as 2tor, Inc., partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.
2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.
Technology: 2U develops state-of-the-art technology platforms that give universities the ability to deliver traditional offline curricula in a unique online learning environment.
Instructional Design: Our instructional designers work closely with faculty to translate classroom courses into a compelling combination of synchronous and asynchronous online and real-world experiences, using the best educational and social technologies available. We work side-by-side with professors to evolve those courses. We make improvements as usage and learning patterns emerge and new technologies become available.
Infrastructure: 2U provides the support infrastructure and the logistical components of our partners? online programs. This includes comprehensive student support services from enrollment through graduation and beyond, as well as practical learning experiences in communities around the world.
Resources: 2U makes an upfront investment of over $10 million in each of our partner programs. By supplying capital and global marketing capabilities, we enable universities to give high-performing students around the world a transformational educational experience.
||Landover, MD |
THIS JOB HAS EXPIRED