Director, User Experience SmartPak

General Summary:
The director of user experience will create the vision for developing, communicating and implementing the user experience across our ecommerce platform and mobile applications. We are extremely customer driven and continuously strive to the highest standards of service, which makes UX a central part of the success of the company. You will build alignment within the company on the UX vision and put means in place to assure this vision continues to adapt and sharpen based on our customers? needs. You will work hand-in-hand with the creative director to assure your roles promote one another. You will mentor a talented team of designers and front-end developers to align all customer-facing projects with this vision. You will be hands-on and be the lead UX designer/developer on key strategic projects. You will build a wealth of UX knowledge based on strategically positioned tests, focus groups, site analytics and known industry best practices.

Essential Job Functions

In order to be successful in this position, you need to possess certain skills/knowledge.

Responsible for creating the vision for developing, communicating and implementing the user experience across our ecommerce platform and mobile applications
Build alignment within the company on the UX vision and put means in place to assure this vision continues to adapt and sharpen based on our customers' needs
The lead UX designer/developer on key strategic projects
Work closely with SmartPak Creative Director to ensure brand consistency and cohesiveness
Other duties as assigned

Qualifications:

5 to 10 years of relevant industry experience in many of the following:

UX/UI design and best principles of web and interactive design fundamentals
Page level wireframes and mockups
Excellence in information architecture (simple, organized, optimized)
User research (feedback methods, focus groups, data analysis and recommendations)
Front end development (building html/css)
Strong cross-functional communications skills; verbal, written, and visual
Ability to take direction and to collaborate well
A terrific sense of humor
A great communicator who values integrity and TEAMWORK
Eat, sleep, and breath UX design
A problem solver
Smart enough to be realistic and prioritize the few key things that make the largest impact when deadlines are beating down your back
Focused and positive

Location:	40 Grissom Road Plymouth, MA 02360 United States