Dispatch Supervisor Bauer's Intelligent Transportation
Dispatch Supervisor (San Francisco & Santa Clara)
There are three key aptitudes to becoming a successful Dispatch Supervisor. ?Communication? is the number one requirement; the person responsible must be able to convey important information in a clear, concise, and authoritative manner. The Dispatch Supervisor - who is in charge in this regard has the last call in directing the movement of all vehicles and personnel. Chauffeurs must accept that the Dispatcher is the one who must "call the shots," especially in unusual situations such as a last-minute route change.
The ability to "think on your feet" is the second most important aspect of this job, because even the most routine route will inevitably experience some type of delay. One flat tire or blown fuel injector will cost invaluable minutes, and the Dispatcher must provide some means of getting the passengers to their destination as safely and as quickly as possible.
The third key aptitude is ?computer literacy?. This is an absolute must these days for a Dispatcher to be truly effective. This applies not only to report writing and daily reconciliation data, but to communication with drivers as well as other staff and organization members. The advent of personal communication devices, including cell phones and PDAs, has led to the development of dispatching software programs that allow the Dispatcher to keep in touch with dispatched vehicles as to schedule changes, special pick-up instructions, and route changes that become necessary.
The performance of the duties outlined below must be carried out within the mission of the Company: to provide the most effective customer service to our clientele; to create an effective environment for all employees; to treat everyone with dignity and respect; and to actively demonstrate an attitude of willing service and teamwork.
The Dispatch Supervisor is responsible for dispatchers and including all chauffeurs. The Dispatcher reports directly to the Dispatch Supervisor.
The Dispatch Supervisor must be able to use the reservation system to make reservations, and have a strong knowledge of the sales and booking techniques.
Daily scheduling of the chauffeurs and maintaining a list of on call and "ready" chauffeurs is mandatory. This includes making sure all runs for the next day is accounted for before leaving your shift.
All unusual activity must be noted in the Operations daily pass down activity book. This includes marking the book for all late runs, no shows, vehicle breakdowns, or any other unusual activity. Complete the employee activity report when applicable.
Complete knowledge and enforcement of all company policies and procedures is required and mandatory dictation of, adherence to and following of each procedure is required.
Monitoring of and stocking of all vehicles. Familiarity of the entire fleet with a thorough knowledge of all functions of all vehicles is a must.
Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and government regulations.
Supervising dispatchers, who will monitor runs throughout the day, ensure chauffeurs arrive in proper time for their runs, and enforce the use of radio codes when the chauffeurs are on the road.
Supervising chauffeurs check in with dispatch; when they arrive to ensure they arrive to work on time, as well as when they arrive to the pickup and drop off locations.
Covering all new reservations in vehicles that are already on the road is the ultimate method of utilizing a vehicle to ensure a higher profit margin from each vehicle.
Monitoring the cleanliness and required dress of chauffeurs to include all GPS Devices and map books all with $40.00 is present at Chauffeur check-in.
Direct activities related to dispatching, routing, and tracking transportation vehicles, such buses, shuttles and limousines.
Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
Must be able to direct investigations to verify and resolve all customer complaints and inquiries.
Serve as contact persons for all workers within assigned territories.
Collaborate with other Supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives.
Knowledge of the transportation industry
Knowledge of the motor coach and or bus industry
CDL Class B with P endorsement
2 years of dispatch and customer service experience
Strong computer skills, Excel, Word and Outlook
Very good communication and interpersonal skills
||San Francisco, CA |