Documentation Manager Balihoo
THIS JOB HAS EXPIRED About Balihoo:
Balihoo is a dynamic and rapidly growing SaaS company headquartered in Boise, ID. To support our continued rapid growth, we continue to hire aggressively across various departments. At Balihoo, we are looking for highly motivated, dedicated and talented individuals who will be able to contribute significantly to the success of the company while receiving tremendous opportunities for professional growth and development.
Balihoo is searching for a Documentation Manager to produce and manage our product and platform documentation. You will establish documentation priorities in collaboration with key stakeholders, product leadership and the development teams. The Documentation Manager will focus on enabling customers, Balihoo professional services and 3rd party agencies to implement our complex applications.
The Documentation Manager must understand the behavior of our platform and application features as well as related APIs. We work in a Scrum development environment and this person will need to work very closely with product managers and developers in tight iterations. Improved documentation in this environment will be critical to keeping product delivery processes transparent to stakeholders and executives, and reducing churn for customer support and quality assurance. Our documentation will cover application functionality, installation, system administration, integration, configuration, localization, upgrade, best practices, API and object-oriented program language documentation, and more.
Balihoo is a high growth internet company transforming from startup into a more established organization. Documentation as a discrete discipline will be yours to establish in the company. Leadership and change management will need to be in your DNA so be sure to highlight such experience.
Education and Experience:
Bachelor?s or Master?s degree in a technical domain (computer science, EE) in combination with a degree in English or journalism
Proven success as a technical writer, or equivalent experience
Experience managing documentation within a technology company
Experience working with software development teams to create documentation for 3rd party developers
Experience translating complex systems and solutions for less technical audiences (account managers, business analysts, administrative users ? not end users or consumers).
Experience with localization of documentation
Experience selecting and implementing document production systems
You should be comfortable in the following areas
Web standards: XML, HTML, HTTP
Mobile development standards, adaptive design
Object-oriented programming concepts
Database concepts, data integration and data warehouse concepts
||404 South 8th Street |
Boise, ID 83702
THIS JOB HAS EXPIRED