eCommerce Account Manager ChannelAdvisor
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We are seeking an Account Manager to join our sales team with a focus on managing relationships with existing customers. Account Managers build relationships with customer retention being the ultimate goal with the ability to retain, renew and grow assigned account base. The Account Manager will apply knowledge and expertise in online channel management to consult with customers to further ensure maximum satisfaction and successful utilization as well as to help customers develop long term strategies and identify ways in which we can continue to help those customers grow through additional products and services. The Account Manager will serve as the primary customer point of contact for ChannelAdvisor and will thus facilitate interactions with other ChannelAdvisor business units such as Support, Professional Services and Engineering.
Maintaining a close relationship with set accounts and ensuring customer satisfaction. This will be achieved through regular and consistent communication and on-site visits with client contacts in a proactive capacity
Ensuring that set accounts are utilizing all the appropriate features in the ChannelAdvisor Complete software
Ensuring adoption of new features as appropriate
Maintaining high renewal/ low termination rate for set accounts by maintaining regular communication and actively monitoring any at-risk situations
Attainment of set revenue goals
Up-selling and cross-selling appropriate products and services
Driving the ChannelAdvisor relationship to the executive level within set accounts
BS or BA degree required
Experience working with large and small retailers, and providing advice and direction to management-level contacts.
Proficiency using Excel and MS Office applications
Proficiency in conducting demos of web-based applications (SaaS)
At least 5 years work history with a minimum of 2 years in a related position
A strong customer service orientation and the ability to form long-term customer relationships
Previous experience in at least one segment of online shopping/marketing channels, such as Marketplaces, Search or Comparison Shopping is a plus.
Morrisville, NC, US.
||2701 Aerial Center Parkway |
Morrisville, NC 27560
THIS JOB HAS EXPIRED