ECommerce Product Manager - Outdoor Recreation BioLite LLC
THIS JOB HAS EXPIRED HOURS: Full-time
LOCATION: Brooklyn, New York
REPORTS TO: Director of Marketing
COMPENSATION: Salary is competitive with other early-stage startups, including benefits.
BioLite is a funded startup that develops; manufactures and markets distributed energy solutions for offgrid communities around the world. Our first products are clean-burning, wood fueled cooking stoves
capable of converting their own waste heat into electricity to charge electronic devices. Our business
serves two distinct markets, 1) developing world families living in energy poverty, and 2) outdoor
enthusiasts seeking fuel-independent cooking and charging.
OPPORTUNITY TO MAKE AN IMPACT:
BioLite is looking for an experienced self-directed eCommerce manager to streamline and maintain a
robust selling platform for direct sales. This is a unique opportunity to join a fast-moving startup with both
a technical and creative environment in the heart of Brooklyn. Please apply if you have prior experience
managing an eCommerce retail store, and coordinating fulfillment logistics, while overseeing customer
service personnel. You will have the opportunity to work among a dynamic team and aid in the growth of
our company as our product line expands in the year ahead.
? Online Store Operations ? Oversee the online sales, eCommerce platform, and optimize the
usability of the shopping cart interfaces. Manage on-line product inventory, images, availability
messaging (backorder, ship-to dates, etc.), and content on daily basis. Monitor KPI and ensure
analytics and proper coding is provided for each product.
? Merchant Gateway ? Maintain and track gateway and merchant accounts. Resolve financial
complications. Analyze transactions and reconcile data with product inventory.
? Fulfillment and Logistics ? Coordinate with the fulfillment center and shipping carriers to ensure
the flow of product to individual customers globally is accomplished. Monitor financial transactions
as relates to contracted shipping companies and fulfillment centers. Manage returned product
and disposition. Resolve shipping discrepancies, as necessary.
? Customer Service Participation ? Work with Customer Service Associate to manage daily
interactions with individual customers relating to all aspects of their transactions. Use qualitative
feedback and quantitative analytics to identify opportunities for site improvement.
QUALIFICATIONS AND EXPERIENCE REQUIRED:
? 2-4 years in eCommerce development or relevant consumer-facing websites
? Fulfillment and logistics coordination experience
? Excellent communication skills and ability to interface with multiple business units, third party
vendors, and customers
? Web optimization experience with an online retailer? General hands-on knowledge of PayPal, Authorize.Net, or comparable merchant account
? Able to manage multiple projects, work independently, set priorities, and meet deadlines
? Accountability, sense of humor, proactive nature and work ethic ? startup experience a plus
? Full understanding of front end and back end web technology and storefronts
? Ability to turn analytics and financial data into actionable tasks
? Experience in SEO, API integration, batch scripts, and HTML
? Competent in Excel, CSV, & Word files
? 3PL experience
? Experience with online analytical and reporting tools
||Brooklyn, NY |
THIS JOB HAS EXPIRED