EDI Analyst HighJump Software

Job Description:

HighJump Software, TrueCommerce EDI Solutions Group provides everything small-to-mid tier companies need to fully implement EDI from one source. Since 1995, our mission has been to make EDI painless by providing a comprehensive, end-to-end EDI solution that is easy to use, robust, and affordable. Customers use our award-winning solution to exchange tens of millions of EDI transactions annually within a variety of industries including retail, banking, healthcare, and government.

The EDI Analyst will use analytical skills, technical skills, creative skills, and interpersonal skills to support every phase of HighJump Software, TrueCommerce EDI Solutions Group?s EDI implementation lifecycle. Nurture our relationships with Trading Partner?s and establish Highjump Software, TrueCommerce EDI Solutions Group as the leading third party EDI provider.

REQUIRED SKILLS

Ensure the Trading Partner has a single EDI point of contact for all inquiries
Establish and test connectivity between the Trading Partner?s and Customer?s
Gather, Maintain, and publish mapping specifications for departmental consumption
Ensure mapping is being completed in accordance with the departmental SLA?s
Establish and maintain accurate Trading Partner test instructions
Align TrueCommerce with the Trading Partners as a preferred EDI provider for their vendors
Establish TrueCommerce as a ?test exempt? partner to help speed the deployment process
Establish oneself as a SME (Subject Matter Expert) status by mastering all variations of connectivity (FTP, AS2, VAN)
Troubleshoot and resolve all production communication errors in accordance with departmental SLA?s
Document internal process and contribute to standard operating procedures (SOP?s)
Develop and conduct ongoing training for TrueCommerce employees requiring EPP knowledge
Support PSD with EDI Standards, Trading Partner feedback, labels and advanced troubleshooting
Support ?kick-off calls? to explain technology and processes to the customers
Assist the Sales Team with information gathering regarding Trading Partners to close deals
Organize Trading Partner data in a consistent manner to provide the Sales Team instant access to questions prospects may have during the sales call
Communicate with Sales on an as needed basis to changes with Trading Partners that may require additional sales or ?swaps?
Associates? Degree required; Bachelors? Degree preferred
EDI experience
Ability to communicate technical information effectively to coworkers and customers
Ability to interpret technical requirements
Well-developed troubleshooting skills

Location:	Cranberry Twp, PA United States