Editorial Service Associate AuthorHouse
THIS JOB HAS EXPIRED Job Description:
Author Solutions is seeking an Editorial Services Associate for our Corporate office in Bloomington, Indiana.
The Editorial Services Associate (ESA) is responsible for helping authors through the editorial services process as quickly as possible by following up with authors after an editorial service has been performed. The ESA may answer or direct author editorial inquiries to the right individuals or general questions to the right departments.
Position responsibilities include but are not limited to:
Track and follow-up with authors after an editorial service has been performed.
Manage authors in workload of titles going through editorial services process.
By phone or e-mail, answer general factual questions, research complaints about the title-specific editorial service to inform customer service staff, and track all communications through Salesforce.
Assist authors with communicating feedback to editors and completing any required editorial forms or questionnaires.
Pass along white papers, guidelines, and other editorial information to authors as needed.
Initiate follow-up contact with authors if time elapses after an editorial service to ensure timely turnaround of manuscripts.
Advance problematic or difficult author questions to the Editorial Services Coordinators, Editorial Customer Service staff, or to the appropriate Editorial Consultant if author is considering purchasing an editorial service.
Perform quality assurance checks on editorial services as needed.
Facilitate payments for add-on services when necessary.
Facilitate returns or adjustments to editorial orders when needed.
Provide administrative support for authors accessing document files through their myUniverse account.
When needed, assist Editorial Department in trafficking project files in and out of the department.
Assist Editorial Service Coordinators to resolve service level inquiries with authors.
Demonstrates self-reliance by meeting/exceeding workflow needs.
Follows established processes as outlined by Manager.
Participates in process review and improvement with Manager.
Complete assigned duties based on daily business needs and individual skill set.
Consistently produces a high volume of quality work.
Is capable and adapts as needed to work under pressure and meet tight deadlines.
Complete quality assurance checks.
Perform work accurately based on job functions/responsibilities, daily business needs and individual skill set.
Always takes a courteous, helpful approach and is solution oriented.
Demonstrates outstanding customer service skills.
Works efficiently and respectfully with all customers both external and internal
Communicates effectively, is thoughtful, articulate, clear and concise.
Is timely with all customers both external and internal and is available when needed.
Is prompt and accurate with information/guidance when answering questions.
Ensures a spirit of excellence, teamwork, collaboration and cooperation.
Volunteers to assist others to meet the workflow needs.
Complies with Author Solutions employee manual, guidelines, policies and procedures.
Respects and protects confidential information.
Demonstrates a positive, professional approach to work effectively with customers, vendors, and staff.
Demonstrates the ability to exercises good judgment.
Contributes to a positive, productive work environment.
Attends required and other pertinent in-services, meetings, and takes advantage of internal educational opportunities.
Maintains excellence in attendance and punctuality.
Positive communication skills; correct grammar, clear speech, provides prompt, professional responses.
Is self motivated, takes responsibility, and resolves situations.
Answers incoming call and forwards to appropriate area.
Computer / system knowledge, proficient keyboard, skill and accuracy.
Demonstrates experience with a variety of office machines.
Ability to multi-task.
All other duties as assigned.
High school diploma required.
Community College or University degree preferred.
Minimum Skills Required:
Must have at least two years? experience.
Book editing/publishing experience preferred.
Superior knowledge of MS Word, Excel, PowerPoint, Outlook e-mail, Internet use, and typing skills at 50 WPM
Strong time management skills: ability to organize and manage workload.
Meticulous writing skills, with an excellent grasp of English grammar, punctuation, and spelling.
Familiarity with industry standards for book editing, The Chicago Manual of Style, and acceptable book formatting guidelines.
Computer skills, with experience using Word tracking and commentary features.
Persuasive, professional personality and comfort level with extensive phone work.
Process- and detail-oriented.
The Editorial Services Associate reports to the Manager of Editorial Services. The core work schedule is 8:00 a.m. - 5:00 p.m. with frequent flexibility for start and ending times. Additional hours and/or overtime may be required depending on position and needs of the business.
Author Solutions offers competitive wages and benefits including health, dental and vision insurance, company paid disability and life insurance, health and dependent care flex spending accounts, paid vacation and holidays, as well as immediate participation in our 401(k) retirement plan with matching funds. We are an equal opportunity employer.
||1663 Liberty Drive |
Bloomington, IN 47403
THIS JOB HAS EXPIRED