Employee Account Representative (Bilingual English and Spanish) FPMI Solutions, Inc.
THIS JOB HAS EXPIRED INTRODUCTION
FPMI Solutions, Inc. is an industry leader providing top-quality human capital management and learning solutions to the Federal Government and commercial clients. Our flexible training programs include both classroom and virtual opportunities. Our human capital services run the full range of the human resources function and personnel security. Key to our success is our shared service center that provides hands-on assistance for human capital and personnel security?real people providing real-time solutions. We're also a document management company managing records, eOPF, FOIA and more. We provide versatile, innovative, tailored solutions that support a more high-performing, efficient, sustainable and transparent customer.
Our jobs are as diverse as our services. FPMI Solutions is a great place to start or build a career, and many of our opportunities are a good fit for Federal retirees who want to work after retirement and for college students looking for a challenge and flexible hours.
MAJOR DUTIES AND RESPONSIBILITIES
The FPMI Employee Account Representative is the primary point of contact for our customers in the areas of human resources, payroll operations and personnel security operations. This is not just answering calls; this job includes researching and developing solutions, then ensuring the customers are satisfied with the results.
Responds to managers', supervisors', and employees' inquiries about jobs, pay, and status of security clearances
Answers inbound calls in a professional manner
Responds to email inquires
Researches required information using available resources and tools
Logs inbound calls, updates service requests, and closes service requests
Adheres to standard operating procedures
Identifies and escalates priority issues using appropriate Points of Contact
High School Diploma or GED
Must be a U.S. Citizen
Ability to communicate fluently in both English and Spanish (Candidates will be tested)
Ability to pass a background investigation, including credit check
Proficiency in MS Word and Excel, plus other MS Office Suite
Strong grammar and communication skills
Ability to respond to customer inquires (written and verbal) in English
Availability to work weekends and holidays
PREFERABLE SKILLS AND EXPERIENCE
Prior experience multi-tasking in fast-paced environment
Prior government and human resource experience
Ability to respond to customer inquiries (written and verbal) in both English and Spanish
FPMI employees experience challenging careers, rewarding opportunities and a positive, supportive team atmosphere
||Madison, AL |
THIS JOB HAS EXPIRED