End User Support Technician-Contract Bazaarvoice

About Bazaarvoice:

Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences.



Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We?re looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce.
Who We Want:

Job description:

End User Support Technician to provide quality service to a rapidly expanding office. This employee will apply their skills to resolve end-user issues and keep user systems running smoothly and efficiently. Ideal candidates will have an excellent customer skills, exceptional communication skills, experience computers and supporting IT Systems.



rESPONSIBILITIES

Accept incoming tickets and escalate to members of the team when necessary

Respond to user support requests as they arrive in the IT helpdesk system to keep up with SLAs

Install, configure, test, troubleshoot, and repair workstations and computer peripherals

Perform upgrades and administration tasks such as, user account management, and operating system and application patch management

Perform basic Active Directory and Exchange Server 2007 administration

Assist in developing and implementing standards, procedures, and processes for end-user support, training, and hardware and software acquisition

Work with VoIP telephony systems, Wi-Fi Networks, video conferencing gear, and basic network infrastructure

Skills and Experience Necessary for the Role:

REQUIREMENTS

1 year of experience supporting workstations in a corporate environment

The ability to enthusiastically deliver a prompt, professional response and timely resolution to all requests for service; the ability to manage conflicting priorities without compromising quality

The ability to learn quickly, document thoroughly, and dispense information within the IT department

The ability to attempt to identify and resolve software, hardware, and network problems

Great written and verbal communication skills

Exceptional documentation skills are an absolute requirement

Expert knowledge of Windows XP and Windows Vista

Must have excellent communication skills and the ability to work independently
Must be flexible on work hours, though most work will be done between 8:00 and 6:00
May be assigned ?on-call? status evenings and weekends for special projects as required

pLUSES

A+ Certified
Experienced with Macs and Mac support.
Must be able to lift 40 pounds with no limitations to perform tasks such as carrying furniture and equipment and performing installations

Location:	3900 N. Capital of Texas Hwy Suite 300 Austin, TX 78746 United States