Engagement Director-Digital Marketing Astadia
THIS JOB HAS EXPIRED Area of Interest: Marketing
Position Type: Full Time - Permanent
Location: Houston Delivery Center
State / Province: Texas
Requirements: See JD
Inspire and mentor our client engagement team.
Engagement Director, Astadia Digital ? Houston, TX
Grow your career, work with a world-class creative/UX team, and have fun doing it. Astadia Digital is an experienced and talented digital agency based in Houston, TX. We pride ourselves on a flexible, casual, but results-focused atmosphere, and we need a great Engagement Director like you to lead, inspire and mentor our project managers and account team to keep our clients happy and our agency growing.
As Engagement Director, you?ll be responsible for providing strategic and tactical leadership across client engagements while still keeping your finger on the pulse of day-to-day project activities with a focus on meeting deliverable requirements, assuring overall quality of deliverables and ensuring overall customer satisfaction.
To be successful, you?ll need to be able to identify a client?s business needs and work with both the client and our cross-disciplinary teams to understand, define, and build effective and innovative solutions that generate measurable results. The Engagement Director is as much a leader as they are a communicator and mentor. The ability to read between the lines and hear what is not being said is at the core of this role. You?ll also need a keen ability to communicate consistently and clearly across the various project communication channels.
Essential Duties and Responsibilities
Responsible for overall account management, account growth, and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients
Responsible for developing overall engagement strategy and working with discipline leads and project teams to execute on plans, involving people at optimal levels to maximize utilization targets
Expand contacts with key client executives and maintain strong post-engagement relationships introducing new opportunities accordingly
Manage account profitability by developing and negotiating statements of work, ensuring work is delivered on budget, and invoicing clients according to the proper terms
Consistently identify needs client may not recognize and ensure that approaches and solutions are linked to objectives and future needs
Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
Effectively and efficiently plan and prioritize all deliverables and resources working across the account based on engagement strategy and work contracted
Lead the training/mentoring of Project Managers on agency project management methodologies
Resolve team conflicts as required
Strong presentation, verbal and written skills as well as proven ability to develop well-written documents and presentations
Participate in strategic development of new business
8-10 years related experience in a client services organization, preferably on projects with top tier consulting firms or digital agencies (including web, mobile, video, brand, and strategic consulting projects)
3+ years of interactive experience
Proven ability to manage long term, high dollar engagements with multiple project tracks and teams
Ability to interact with clients of all levels and industry backgrounds, from the CEO to administrative support staff
Firm understanding of project management processes and methodologies
Strong understanding of web development and design lifecycle
Proven ability to manage and set client expectations
Deep understanding and awareness of product development and experience tying product goals to business goals
Strong knowledge of web development technologies, technology vendors and third party offerings
Proven track record of satisfied large scale clients
Ability to manage and mentor
Additional Qualifications / Expectations:
Agency experience preferred
About Astadia Digital
Astadia Digital is a creative digital agency with expertise in research, analytics, strategy, UX, visual design, and content creation. We plan, design and build meaningful experiences that provide measurable results for organizations, their employees, and their customers. We?ve helped some of the world?s most well-known brands thrive in the digital space, including HP, Microsoft, Vodafone, Sony, Bank of America, GE, Red Bull, and Wells Fargo.
||Houston, GA |
THIS JOB HAS EXPIRED