Engagement Manager - Northeast Cornerstone OnDemand
Responsibilities
Provide a consistent discipline and approach in ensuring that client expectations made during the sales cycle are adequately and realistically supported and executed during the delivery/deployment cycle.
Support the Implementation Services teams in the crafting of solutions that support the implementation of the CSOD product
Provide best practice consulting and functional guidance to clients integrating to a SaaS solution
Overall Project framing and Project Management Office responsibilities
Facilitate the development of project plans, tracking, prioritization and overall management over the life cycle of the project
Define customer business requirements and prepare gap analysis
Facilitate the development and execution of Strategic Implementation Workshops (i.e. Talent Management Best-Practices, Change Management Framework, Governance Models)
Oversee Completion of related implementation deliverables
Manage all client-facing responsibilities for engagement management projects
Work as a liaison Consultant throughout the organization to establish best practices for consulting project delivery
Ensure that the voice of the customer (VOC) is at the forefront of the engagement processes and activity while keeping a realistic balance with the voice of the business (VOB)
Required Skills and Experience
B.A/B.S or equivalent experience or Project Management certification
Minimum 5-7 years of business process or professional services consulting experience
Minimum of 5-7 Talent Management, Learning, or Performance solution implementations
Experience in consulting environment as a Functional Lead
Experience leading Change Management of transformation initiatives a strong plus
Ability to deal with and resolve complex customer business issues
If you have three plus years of relevant professional services or business consulting experience, please apply. We are looking for a professional with a proven ability to deliver under pressure and within deadlines; experience in a startup environment is preferred.
| Location: |
1601 Cloverfield Blvd.
Suite 620
Santa Monica, CA 90404
United States
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