Engagement Manager MyBuys

Description
This position is part of the Professional Services team which owns the initial setup, implementation, and ongoing technical management of our clients. The Engagement Manager is responsible for scoping new projects, coordinating resources between the account management and implementation teams, managing the project internally and externally, ensuring quality of deliverables and developing and maintaining status documents and project plans. This role is directly tied to customer results and to the key performance metrics for MyBuys.

Key areas of responsibility include:

Gathering business requirements, identifying needs, and managing the development of project Statement of Work (project methodology, scope, timeline, resources, and deliverables) to present to prospects/clients
Managing the successful delivery of the project to ensure that quality exceeds client expectations and industry standards: monitoring and communicating team deliverables; communicating project status and open issues; preparing status reports and action plans; identifying and negotiating engagement additions and extensions; conducting project reviews
Providing primary interface to the client and managing expectations
Identifying & proactively resolving issues and new constraints which encumber delivery or require adjustments to estimates
Helping identify potential projects and sources of revenue
Leading pre-sales discovery sessions and conducting customer presentations on our services (both technical & non-technical)
Resolving questions and problems directly through individual efforts or by triaging problems with technology and professional services

The ideal candidate will have proven expertise managing consulting engagements for software applications, preferably in SaaS and on-demand environments where data integration is a key component. You must have excellent communication and persuasion skills and a passion delivering projects that exceed client expectations. As a key member of the MyBuys Services team you must have an unwavering commitment to excellence, strong work ethic, positive attitude, and be fun to work with.

Prerequisites
BA, BS or MBA from an accredited university
Startup experience

Requirements

2 years working experience in consultancy, deployment, design and/or support of software-related products or services
Proven ability to manage technical implementation projects (ideally for SaaS / on demand internet products) from requirements gathering and scoping through go-live with a very high rate of on time delivery and excellent client satisfaction
Experience working with cross-functional and cross-organizational teams (vendors, clients, partners)
Polished verbal, written communication and presentation skills
Technically literate and comfortable working with internet technologies including HTML, JavaScript, and relational databases
Able to manage multiple projects, prioritize, and execute on day-to-day support requests from internal and client teams
Pre-sales and business development experience a plus
Experience in ecommerce, marketing, internet advertising, or personalization a plus.

Location:	One Lagoon Drive Suite 120 Redwood City, CA 94065 United States