Engagement Manager - San Jose, CA fusionstorm

As an Engagement Manager, you will manage the Western team of Project Managers and Project Coordinators. Provide operational oversight between the Engineering and Sales teams during project planning, installation and closure. Facilitate the sale of Professional Services by properly managing client expectations. Provide direction to the organization on continuous improvement to increase customer satisfaction and quality of service. Hold the organization accountable to agreed upon processes.



ESSENTIAL DUTIES/RESPONSIBILITIES:

Focus the team on the tasks at hand or the internal and external customer requirements


Coordinates with internal and external customers as necessary.
Familiarizes the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.
Assures that the team addresses all relevant issues within the specifications/various standards.
Provides necessary business information.
Serves as meeting manager or chairman.
Initiates sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.
Ensures deliverables are prepared to satisfy the project requirements, cost and schedule.
Helps keep the team focused and on track.


Coordinate team logistics


Works with functional managers and the team sponsor to obtain necessary resources to support the team's requirements.
Obtains/coordinates space, furniture, equipment, and communication lines for team members.
Establishes meeting times, places and agendas.
Coordinates the review, presentation and release of design layouts, drawings, analysis and other documentation.
Coordinates meetings with the product committee, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task.


Communicate team status, task accomplishment, and direction


Provides status reporting of team activities against the program plan or schedule.
Keeps the practice managers informed of task accomplishment, issues and status.
Serves as a focal point to communicate and resolve interface and integration issues with other teams. Escalates issues which cannot be resolved by the team.
Provides guidance to the team based on management direction.




SUPERVISORY DUTIES:


Creates an environment oriented to trust, open communication, creative thinking and cohesive team effort.
Provides the team with a vision of the project objectives. Motivates and inspires team members.
Leads by setting a good example and being a role model to the team.
Coaches and develops team members and resolves dysfunctional behaviors.
Facilitates problem-solving and collaboration. Strives for team consensus and win-win agreements. Ensures discussions and decisions that lead toward closure.
Maintains healthy group dynamics. Intervenes when necessary to help in resolving issues.
Assures that the team members have the necessary education and training to effectively participate on the team.
Encourages creativity, risk-taking, and constant improvement.
Recognizes and celebrates team and individual accomplishments and exceptional performance.




ESSENTIAL EDUCATION/EXPERIENCE:


Bachelors degree required.
5-7 years experience managing teams in the delivery of engineering services within the IT or networking industry or similar experience.
PMP certification preferred.




ESSENTIAL SKILLS AND COMPETENCIES:


Must provide strong leadership including vision and promoting/leading change.
Strong interpersonal and communication skills (both verbal and written).
Professional self-starter, able to work collaboratively with others.
Ability to collaborate with technical Engineers and sales Account Executives effortlessly.
Ability to work with a cross-functional team that includes all levels of the organization.
Project a professional image and strong business acumen during customer interactions.
Familiarity with the technical concepts, terms and practices used in the assessment and implementation of Practice products and services.
Excellent computer skills including MS Office. Familiarity with Microsoft Project and other Project Management tools preferred.
Ability to create and maintain processes and ensure they are followed.
Some travel required (up to 25).

Location:	San Jose, CA United States