Engagement Manager Varolii Corporation

Description

Seattle-based Varolii Corporation provides interactive communication solutions delivered through a Software as a Service (SaaS) model. Derived from the Pons Varolii, the pathway in the brain that unites intelligence and learning with the ability to communicate, the name Varolii evokes the blending of innovative communications technologies with knowledge, learning, and best practices. Enterprises across industries leverage these solutions to automate more of the communications process, resulting in improved operational performance and enhanced customer relationships. Varolii?s multi-channel solutions deliver ongoing valued based on its unique delivery model which combines the convenience of SaaS with a fully managed services environment, an approach that ensures clients achieve an immediate, sustainable ROI.
Varolii is headquartered in Seattle, WA, with offices and data centers in Denver, CO; Chicago, IL; and Bedford, MA. For more information visit: www.varolii.com.

As part of the Professional Services department at Varolii, the Engagement Manager (EM) will work very closely with the software sales team to develop and execute the on the services components of the proposed solution. The EM will be responsible for preparing project proposals (SOWs) which include business and technical requirements as well as the appropriate solutions, schedules and delivery times for successful projects. The EM will also assist in the development and deployment of sales strategy by designing and proposing solutions that align the IT and business goals of prospective clients. The ideal candidate will possess the in-depth infrastructure knowledge, as well as pre-sales and scope management expertise, to effectively design and deploy effective, high-impact technical and business process solutions.

Primary Responsibilities:

Work closely with the Varolii Sales team to drive enterprise-consulting services from sales through delivery in our accounts.
Using Varolii?s qualification process, establish a client relationship with the support of the existing account team and build upon existing relationships.
Generate project proposals which include the business requirements, technical requirements and appropriate solution stating the delivery times and schedules for the design, development and testing of the solution components. The EM will be responsible for closing PS projects which span from 1-week implementation engagements to complex, multi-consultant $1M+ engagements.
Integrate with a defined set of Sales professionals to determine the Services sales strategy that will be employed with customers and prospects. This will include participating in account planning and review as well as in account discovery activities as appropriate.
Be the Services expert to the Sales team, taking ownership of the SOW/WO process as well as the lead coordinator of services resources (PM?s, architects, consultants) in the sales cycle.
Uncover Services opportunities within existing customer accounts which can be delivered by the Services team.
Coordinate the efforts of internal subject matter experts to present client solutions
Interfaces with the Project Management Organization to ensure projects are delivered on time and within budget while meeting the function's needs.


Requirements:

Minimum of 5+ years working experience in Consultancy, Architecting, Design or Deployment of software-related products or services.
4+ years experience in consultative selling services
Strong project management experience and skills
Demonstrated effectiveness in a customer facing role
Strong knowledge of IT applications and the use of automated, outbound communications across industry verticals
Prior experience selling to IT customers within call center and/or telecommunications industries
Extremely strong written and verbal communication skills
Exceptional organizational and interpersonal skills
Bachelors degree required
Ability to travel at least 50 percent of the time

Location:	Seattle, WA 98104 United States