Engineer, Audio Visual (2nd Shift - 12pm to 9pm) York Telecom
Job Type : Full Time
Shift/Hours : Second Shift (Afternoon)
Career Level : Experienced (Non-Manager)
Education : High School or equivalent
Skill : Information Technology -> Software Installation/Configuration, Networking, Helpdesk, Hardware Troubleshooting, User Support Skills, Telephony
Media Services -> Camera Operations, Audio Visual
Customer Service -> Frontline Support, Face-to-Face Support
Project Management -> Meeting Facilitation, Teamwork, Communication Skills, Organizational Skills
Category : AV Technology
Job Description :
At Yorktel we don?t make video, we make video work. We design, integrate and manage world-class video solutions that enable visual communications ? anytime, anywhere, anyway. From video conferencing to streaming video, media services to digital signage, Yorktel makes video work ? for you.Our philosophy is clear: Simplify. Innovate. Connect.
We are currently seeking an AV Engineer to support our client on a second shift (12pm to 9PM) and be responsible for the troubleshooting of conferencing / reservation issues throughout corporate conference room facilities, identifying non-functioning components and schedule corrective measures to revitalize service as quickly as possible. Maintain a service ticket log of conferencing equipment. (Replacement, repair, changes, updates), Schedule / coordinate external vendor installation and repairs. Perform conferencing installation tasks. Create and maintain user documentation for conferencing equipment ?how to use?. Provide and conduct support for conferencing equipment for corporate events or functions. The position is responsible for building relationships on site with the client and leading the resolution of any escalated issues.
This position reports directly to the Director of Staff Augmentation. This position will also from time to time be expected to communicate internally with project managers, account managers, maintenance implementation managers, engineering staff, and sales to keep all parties up to date on the resolution of customer issues.
Depth of Knowledge:
The position requires an extremely high level of interpersonal skills. This position should have strong customer service skills and be able to diffuse and control escalated situations effectively to service the customer. This position should have a high level of knowledge of Engineering Audio/Visual technologies, infrastructure and knowledge of Bridge operations to effectively service the client.
Authority and Decision making Capabilities:
This position requires the ability to resolve customer issues and will be expected to escalate any issues to Management that are above the capabilities of the position
Internal and External Relationship Responsibilities:
This position regularly influences internal and external customers to achieve a mutually desirable outcome. This position will make recommendations to internal parties and customers with regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned team members. This position must regularly communicate answers to complex questions and respond to detailed inquiries. This position may sometimes handle and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.
Communicate with end users to assist with diagnosing and resolving AV network issues that occur
Respond with a sense of urgency when receiving customer correspondence that suggests customer satisfaction or retention is in jeopardy
Assist in the set up and support of high level, multi room events
Escalate any technical issues found in the rooms and conduct break/fix
Assist in the preventative maintenance checks
Provide basic training of equipment to client personnel
Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets
Update and recommend processes and procedure changes to better assist customers and resolve issues in an accurate and timely manner
Assist with customer testing, new implementations, new products, and Managed Services Certification of all customers
Evaluate hardware, monitoring systems and tools
Other duties as assigned
Job Requirements :
Skills and Additional Qualifications:
High levels of Professionalism and Integrity
High levels of interpersonal skills
High ability to work with peers
Exceptional customer service skills
Exceptional written, verbal and interpersonal skills.
Strong business acumen and analytic competence
Excellent problem solving skills
Proactive and coaching management style
Maintain a professional attitude and appearance at all times
May require occasional lifting (up to 25 lbs)
Requires extensive sitting, standing and walking
Limited Domestic travel requiring multi-night stays within and at times outside the local work area
Must be authorized to work in the U.S.
Valid U.S. driver?s license
Must be willing to complete background checks and drug tests required by current or future contracts
Must be able to work from 12pm to 9pm Monday through Friday
Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Minorities and women are encouraged to apply.
Note to 3rd party agencies and search firms:
Thank you for your interest in Yorktel. It is our practice to recruit and fill career opportunities through the Human Resources, Corporate Recruiting organization. We ask that you not submit candidates for consideration to us without receiving a formal written request from our Corporate Recruiting organization to do so. All resumes submitted; (with or without use of your agency access credentials) will be deemed unsolicited and as such will not be eligible for placement fees. Thank you and we appreciate your cooperation.
Offer Relocation : No
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