Enterprise Account Manager Mobile Productivity, Inc.

Enterprise Account Manager
Field based individual that represents the voice and face of MPI to larger dealer group and dealership customers. Main job focus: driving performance improvement within inspection process resulting in increased customer revenue and satisfaction.Job functions/activities:
Primary customer contact providing management consulting 

Main customer contact though personal dealership visits and phone contacts as needed 

Focused on improving dealership processes, focused on the 6 Fundamental Steps taught by MPi 

Proactive contact with clients at all levels; corporate and regional management, dealership management and dealership service personnel in person, phone and e-mail 

Interface with corporate and regional dealership group management to help create and implement programs/initiatives designed to: 

Increase customer pay revenue 

Develop a culture of continuous improvement in process execution 

Compile and reviewing, self-generated and provided analyses of dealership performance 

Develop individual dealership and personnel action plans 

Develop strategies and tactics to execute action plans 

Compile clear objectives, measurement criteria and timeframe 

Present improvement opportunities 

Visit dealerships and provide routine phone contacts 

Provide in-dealership support to drive improvement in their inspection process 

Establish and maintain a solid business relationship with dealership management and personnel 

Strong dealership fixed operations and MPi product knowledge understands existing product offering and it's application within the overall dealership environment 

Stay current with product enhancements 

Able to effectively communicate product features to the customer 

Ability and willingness to travel a minimum of 75%
Qualifications/Skills:
2+ years of Dealership Fixed Operationsexperience 

2+ years of dealership consulting experience preferred  

Hands on knowledge of back of the house 

Self-motivated with little management involvement 

Strong verbal and written communication skills 

Strong phone communication skills; good command of the English language 

Strong interpersonal communication skills; able to interface comfortably and effectively with all levels of corporate and dealership management 

Ability to interpret analytical data and share that information clearly with dealership personnel; ability to translate data into process improvement opportunities 

Professional appearance a necessity 

Consultative selling experience a plus 

Strong organizational skills 

Team player; able to work effectively with other departments within MPi 

Bachelor degree or above preferred