Enterprise Solutions Engineer Voltage Security
THIS JOB HAS EXPIRED Voltage Security is seeking a highly technical, customer focused support engineer to manage critical secure platform issues for our customers and partners through phone, web and email channels.
Our Ideal Candidate will be a customer focused, pro-active self starter who thrives in a challenging, dynamic environment. You will manage issues for Voltage customers and partners through phone, web and email channels. You'll work with Voltage Customers and Partners to ensure a successful overall user experience. Take ownership of issues, consulting with appropriate Voltage Team Members to troubleshoot through successful resolution. Collaborate with Development, QA, Marketing, Sales and Deployment Teams. Use your skills and creativity, to review functionality, develop tools, design processes, and produce documentation to improve overall software quality to enhance the user experience for Voltage Online Security Services. You will be on a rotation to respond the occasional after hour client issues.
Required Experience and Background
Minimum 2-4 years Industry experience in a similar or related position
Support for Enterprise Level Customers and/or Partners
Versatile troubleshooting capabilities
Solid knowledge of Enterprise Windows, UNIX and Linux
UNIX and Linux system administration experience including MS Active Directory and Exchange
Solid understanding of internet and networking protocols (DNS, TCP/IP, etc.)
Excellent Communication skills, both oral and written.
Messaging Experience is ideal (MS Outlook, Lotus Notes, SMTP, Sendmail, IM, etc.)
BS or BA, preferably in technical discipline, or equivalent industry experience
Desired skills (Pluses, not Required)
Programming skills, i.e. HTML, XML, PHP, Perl, Java or C/C++
DBMS, i.e. MySQL
Messaging Experience: MS Outlook, Lotus Notes, SMTP, Sendmail, or IM
Internet security knowledge or experience, i.e. PKI or SSL
||1070 Arastradero Road |
Palo Alto, CA 94304
THIS JOB HAS EXPIRED