Enterprise Support Account Manager Vertafore, Inc.
THIS JOB HAS EXPIRED The Enterprise Support Account Manager is responsible for building a strong client partnership with enterprise customers to be the central point of contact for all support issues, enhancement requests, defect resolutions, and all matters with regard to assigned customer base.
Works with high profile customers and manages significant and unique issues through resolution.
Works cross functionally with support analysts, sales, and product management to advocate for client needs and ensure a superior support experience.
Analyzes support case activity to identify repetitive patterns and pursue operational improvement.
Prioritizes and escalates unresolved issues promptly to ensure customer satisfaction.
Conducts regular support stewardship meetings with client contacts, leadership and internal partners.
Proactively notifies clients of any activities related to their account, including: technical issues or product upgrades.
Applies project management expertise to ensure upgrades and other critical events are successful.
Responsible for ensuring the highest level of client satisfaction.
Cultivates an understanding of how Vertafore solutions align with customers? business objectives.
Develops a thorough understanding of customers? IT environments and how they interact with the Vertafore solution stack.
Professional and Technical Competencies
Exceptional interpersonal skills and ability to navigate the political structure of complex organizations.
Excellent verbal and written communication skills
Self-motivated; ability to work independently or as a member of a team
Ability to work long hours which can include nights and weekends for major customer upgrades or deployments
Solution oriented, able to quickly coordinate the resources to identify the logical alternatives to issue resolution, present same to customer, and act to coordinate execution immediately
Proficient with Microsoft Office Products
Oracle CRM Experience a plus
Insurance/Financial industry experience a plus
Experience using Vertafore Product Suite a plus
Ability to travel 10%
Candidates must be authorized to work in the United States to be eligible for consideration, visa sponsorship not available. Candidates with at least 18 months left on your EAD may be considered.
If you want to work for a company that is recognized as the industry leader in software and services to the insurance space, provides career opportunities at all levels, rewards success and provides work/life balance, come see what Vertafore has to offer! Vertafore is an equal opportunity employer.
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
||Bothell, WA |
THIS JOB HAS EXPIRED