ENTERPRISE SUPPORT ENGINEER NewsGator Technologies
THIS JOB HAS EXPIRED COMPANY DESCRIPTION
Founded in 2004, NewsGator transformed the way people consumed information with the use of RSS (Really Simple Syndication). This vision propelled NewsGator into the world of knowledge sharing, collaboration, and ultimately, enterprise-class social business software. NewsGator has since thrived largely as a function of two attributes: pace of innovation and a fanatical focus on customer satisfaction.
As a Microsoft Gold Certified and Globally Managed Partner, NewsGator is helping users in all industries across the globe propel the future of productivity. NewsGator?s flagship solution - Social Sites - delivers robust social technology to the enterprise with proven scalability and security. Flagship clients include: Accenture, Adidas, Deloitte, Ericsson, General Mills, JPMorgan Chase & Co., Kraft Foods, Merck & Co., Unisys Corporation, and the US Army.
No other social software vendor can match our deep integration with the Microsoft stack. Customers reap rewards such as reduced total cost of ownership and swift user adoption and we get kudos such as being honored by Microsoft as its 2011 US Partner of the Year.
Check us out on Twitter and NewsGator TV on YouTube!
Provide 1st and 2nd level technical support for NewsGator product lines, including desktop products, Enterprise products, SharePoint solutions, web-based products, mobile clients and NewsGator web services. This position is customer facing and requires frequent contact with NewsGator enterprise customers typically System Administrators and IT function level management. Candidate must be well versed in all aspects of customer support.
Provide support for implementation, configuration, upgrades, migration and ongoing maintenance for NewsGator Products to new and existing customers.
Support and troubleshoot Windows Server environments and application issues as it relates to product implementation and operation.
Work with customer(s) to identify, diagnose (Root Cause), reproduce, and resolve problems related to our product(s) and system operation, availability, security, performance, connectivity, and overall function.
Contribute and Participate in weekly on call rotation to support critical customer outages.
Qualify (QA), report, and escalate product defects and enhancements to development and product management, including detailed explanation of issue, customer impact and recommended resolution.
Create, maintain, and enhance product(s) knowledge base, including technical articles, FAQ?s, sample applications, and/or demonstrations.
Support of NewsGator?s Extranet (eNGage); including platform management tasks and solutions (identify/define/scope/develop/fix/deploy) as necessary to the platform, and interaction with customers/partners/ employees in a support capacity.
Support and management of test environments including building, installing, configuring, and maintaining instances of SharePoint/ Social Sites environments along with extended clients (mobile, desktop, etc.)
BS in Business Information System, Computer Science, or equivalent experience.
3+ years Administration/ Engineering experience with Microsoft SharePoint 2010, and related technologies (FAST Search, SharePoint Designer) including Farm Admin, web part deployment, site definitions and features.
Microsoft Certified Technology Specialist (MCTS) ? SharePoint 2010
Experience utilizing web and network debugging tools (Firebug, Fiddler, Wireshark)
Working knowledge of SQL Server implementation and ongoing system administration.
Experience with Administration of SharePoint 2013/ Multi Farm experience a plus.
Proficient in managing/ troubleshooting server applications: IIS, Active Directory, Exchange, DNS, Authentication Methods, Proxy and networking protocols.
Understands and has a passion for Social Networking for the Enterprise (as it relates to social concepts and tools in the general work place).
Proven ability to effectively manage, interact, prioritize and solve complex customer support issues in a dynamic environment.
Excellent verbal and written communication skills.
Demonstrates ability to quickly learn and adapt to new technologies.
Willing to work flexible hours including evenings, weekends and holidays.
||950 17th Street |
Denver, CO 80202
THIS JOB HAS EXPIRED