ENTERPRISE SUPPORT ENGINEER L1 CradlePoint
THIS JOB HAS EXPIRED Enterprise Engineers will resolve customer concerns in networking protocols, including cellular transmissions, standards and protocols. This position requires daily customer contact through inbound calls, chat, e-mail and direct contact on-site or in labs to determine the exact nature of the customer's problems. Engineers will escalate to Level 2 and 3 Engineers. Other daily tasks include generation of solutions for our on-line knowledge base. In addition to technical experience the Enterprise Support Engineer must have good communication, interpersonal, organizational, and presentation skills as well as be self-motivated, detail-oriented and well organized. The successful candidate will enjoy a competitive salary and generous benefits that include health and dental insurance, 401(k) plan, three weeks of paid time off, nine paid holidays, a flexible work schedule and casual dress environment.
Provide support to enterprise customers, carriers and partners.
Must provide support on the phone, chat, email and direct contact.
Responsible for researching problem solutions and resolutions.
Create and maintain case management records of daily problems and remedial actions taken, or installation activities.
Interface with carriers, partners, and other equipment vendors to find solutions to mutual customer?s problems.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Create and maintain knowledge base articles to foster customer self-help tools available on-line.
Recommend enhancements to CradlePoint product that would improve the serviceability and operation of our products.
Additional duties as assigned.
At least 3 years of experience supporting networking protocol hardware and software and/or mobile networking support.
General knowledge of DNS, DHCP, PPoE, VPN, IPSEC, WiFi, WAN, LAN, PPTP, TCP/IP, UDP, WDS and how they function in a network environment.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Knowledge of major Operating Systems, Windows 2000, Windows, Vista, XP, Windows 7, Mac OS/X.
Proficient with networking hardware and software issues.
Excellent communication, interpersonal, organizational and presentation skills.
Please see above.
||Boise, ID |
THIS JOB HAS EXPIRED