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Enterprise Support Engineer DeviceAnywhere
THIS JOB HAS EXPIRED
Overview:Keynote DeviceAnywhere Division provides an end-to-end platform for planning, testing, and monitoring of mobile apps to ensure quality, performance and uptime of your products and services as you extend your business to the mobile channel. We are seeking an Enterprise Support Engineer to work in our San Mateo, CA facility.
Keynote DeviceAnywhere?s products enable mobile companies to transform their products into the ultimate user experience by providing
Pre-launch testing capabilities that help deliver content (games, applications, portals, etc.) to market faster, cheaper, and with higher quality
Pre-sales marketing and educational tools, so that consumers fully understand the wealth of applications and features available, and can actually try them out before purchasing
Post-sales support tools to better support existing customers and their purchased products
Ongoing monitoring and testing tools to ensure applications continue to perform throughout the life-cycle
Today, we assist more than 2,800 corporate customers in becoming ?the best of the best.? Our customers represent top Internet and mobile companies including American Express, Best Buy, Disney, eBay, E-TRADE, Expedia, FedEx, Google, Microsoft, and YouTube.
Keynote DeviceAnywhere is looking for an independent, task-driven individual to join the Solutions Team. The ideal candidate will be a person that can work in a dynamic, customer-facing role and has a passion for architecting solutions and providing excellent customer support. This position reports to the Solutions Manager. As an Enterprise Support Engineer, you must be able to contribute in the following areas:
Providing pre and post sales technical support
Delivering pre and post-sales professional services
Sales engineering activities
Ongoing technical account management to your assigned accounts
Responsibilities:
You will work within the Keynote DeviceAnywhere Solutions organization as a technical expert representing all products and services offered by Keynote DeviceAnywhere. You must be organized, be detail-oriented, and have excellent communication skills.
Provide pre-sales technical support to customers evaluating Keynote DeviceAnywhere products
Report unreliability in product design, maintenance issues, defects and bugs
Communicate and assume responsibility for the appropriate architecture and technical implementation of multiple projects simultaneously
Review computer system capabilities, workflow, and scheduling limitations
Provide expert technical guidance supporting all aspects of the technical pre and post sale
Develop and maintain excellent customer relationships both via phone and in person
Collaborate with sales individuals to maintain partner and customer satisfaction
Assist with customer support issues that cannot be resolved by Tier 1 support
Help resolve customer support issues
Enter defects in bug tracking database
Qualifications:
Skills in presenting and demonstrating software, with good objection-handling skills
Experience with customer support ticketing systems such as RT or Parature
Experience providing pre and post sales technical support
Understands testing best practices - knows solid industry references for processes and tools
Required Experience:
B.S. degree in Computer Science, Engineering or related field plus one year of experience
Excellent customer-facing skills, including the ability to present technical concepts to a non-technical audience
Experience in test automation or monitoring tools from companies like HP (formerly Mercury Interactive), Compuware, IBM or Borland
Experience in a professional services role with a demonstrated ability to architect and implement solutions
Has experience in the practical set-up, implementation, and management of a test management tools like Quality Center or ClearQuest.
Experience with test cases set-up for re-use, reporting, and management
| Location: | San Mateo United States |
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THIS JOB HAS EXPIRED
DeviceAnywhere
Investors: Motorola VenturesAll Jobs: at DeviceAnywhere
| Web Site: | www.deviceanywhere.com |
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| Headquarters: | 1670 South Amphlett Boulevard Suite 350 San Mateo, CA 94402 United States |
| Industry: | Software |
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