Entry Level HubSpotter HubSpot

Responsibilities as an Entry Level HubSpotter:

• Help customers troubleshoot and navigate through processes and bugs regarding the HubSpot software in an articulate way over the phone

• Assist HubSpot software customers with varied skill levels (from digital natives and digital tourists) to implement successful inbound marketing initiatives

• Use your resourcefulness to team up with internal Development to assist our customers with HubSpot software set-up

• Take ownership of technical issues and take our customers' problems, puzzles, bugs etc. through to completion from beginning to end

• Learn to follow and maintain a streamlined bug filing and resolution process

• Spread the love. Regularly document troubleshooting and problem resolution steps so the rest of the Services team â€" and our customer base â€" can learn from them

Ideal Candidate Qualifications

• 0 - 1 years experience in customer service environment

• Excellent communication skills, both written and verbal

• Your friends describe you as independent and reliable

• You thrive in a versatile and dynamic team environment

• Always ready to help others and be helped

• You can drive your own boat: the ability to fearlessly use the resources at fingertips to resolve technical challenges especially when you don't know the answer