Escalation Engineer XIO
THIS JOB HAS EXPIRED Job Description :
At X-IO Technologies, we've established a strong foundation for success, based on creating a positive, challenging atmosphere. We believe that people do their best work in a positive, respectful, and challenging environment, where they are empowered with taking the initiative to ensure the company's success.
We offer competitive salaries, excellent benefits and great growth opportunities to our employees. If you have experience in the high-tech storage industry and fit the profile outlined, we urge you to review the available positions below and apply today.
Please note that X-IO Technologies does not accept unsolicited resume from third-party recruitment agencies, firms, or consultants. X-IO Technologies will not pay fees to any third party, agency, or firm that has not been expressly engaged by Human Resources in a specific search.
X-IO is the leader in performance driven storage with the best price/performance/capacity ratios of any solution in the market. X-IO pioneered the only True SHD storage system that amalgamates SSD and HDD in a single pool of storage, resulting in extreme performance that changes the economics of the data center. XIO empowers enterprises to drive database performance to its limits, accelerate business analytics, enable VDI deployments, and greatly improve their server virtualization consolidation ratios. In addition, enterprise-class reliability and ease of use are in our DNA and core aspects of all our storage systems. X-IO is field-proven with thousands of deployments worldwide.
The Escalation Engineer will perform as a development engineer and work as a member of the ISE Firmware Engineering team, with focus on dealing with issues escalated from Service to Engineering. The primary responsibilities of this position will be to coordinate the engineering response to field issues discovered at customer sites. This involves working with Service to analyze and remediate field issues, and also working with Engineering to help diagnose and drive fixes for defects in ISE firmware.
Lead engineer for the Engineering Response Team
o Track all escalations from Service to Engineering
o Help Service determine remediation actions for field issues
o Ensure that defects discovered at customer sites are properly documented
o May be required to be on 24x7 call at times
Serve as primary liason between Service and ISE Firmware Engineering
o Deliver failure analyses to Service for customer field issues
o Conduct training sessions to educate Service engineers on best practices for analyzing ISE behavior and addressing problems in the field
Contribute to the ISE serviceability effort
o Help determine primary causes of escalations from Service to Engineering
o Help design changes in ISE firmware to make the ISE more serviceable in the field
6+ years of related experience or equivalent combination of education and experience
Experience with Fibre Channel, SAS and/or SCSI protocols
Experience with storage devices or subsystems
Good verbal and written communication skills
Strong collaborative attitude and willingness to both learn and share knowledge with team members across the organization.
Proficiency in C
Software development experience.
BS, MS, or PhD degree (Math, CS, CE, or EE)
We are proud to be an EEO/AA employer M/F/D/V.
Location : Colorado Springs CO US 80921
Job Type : Full Time
Career Level : Experienced (Non-Manager)
Education : Bachelor's Degree
Category : Engineering
Division : COS
||Colorado Springs, CO |
THIS JOB HAS EXPIRED