Executive Assistant TOA Technologies
THIS JOB HAS EXPIRED Company Overview
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry's only solution using predictive, time-based analytics and performance pattern recognition, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
Gartner has recognized TOA Technologies as a visionary company for the past three years running, based largely on the company?s completeness of vision. Customers, analysts and investors have recognized ETAdirect mobile workforce management software for its ability to streamline the mobile workforce environment and enhance the customer experience. No other mobile workforce management solution in the market enables real-time predictive communications between companies, their field employees, and their customers.
By offering a best of breed solution for mobile workforce management that?s focused on customer care, TOA provides companies worldwide with a robust, modular platform for enhanced service and goods delivery. TOA?s natively integrated products and web-based delivery model allows clients to immediately reap benefits from reduced costs, increased revenue generation capacity and improved customer satisfaction. TOA focuses on the most valuable asset every company has - its customers - by vastly enhancing the customer experience through predictive technology.
TOA's mobile workforce management solution is deployed at leading companies worldwide in a range of industries, including Cable and Broadband, Telecommunications, Retail, Utilities and Home Services.
TOA Technologies is headquartered in Cleveland, Ohio, with offices in the United States, Europe and Latin America.
TOA is time-based
At TOA, time is the generative element. While our competitors focus primarily on technicians, work orders and equipment, we take all of those things into account, but we focus on time and how to translate time into improving efficiency and customer satisfaction. Our predictive technology measures how long it takes to perform tasks, accumulating information about what is happening in the field and using this information to provide better planning and management of the workday. A time-based approach ultimately leads to a better customer experience.
TOA is predictive
Most vendors in the mobile workforce management space set work time in blocks ? 45 minutes, 90 minutes, and 120 minutes. The problem is that this approach doesn?t reflect how people actually work. Some technicians or delivery people are better at some types of work than others. Travel times can change between locations. TOA?s unique predictive technology combines the historical performance of your teams, along with real-time information about the current workday, to be able to predict a one-hour time window with 98 percent accuracy.
TOA is self-learning
People can learn everyday and get better. Software should do the same. At TOA, our unique software as a service learns. It learns everything that happens and it continually improves. The more you use it, the smarter it gets. It learns the work patterns of your service or delivery people. Its predictive technology learns how long it actually takes your people to get from point to point, and it automatically incorporates that learned information into making smart decisions for you.
At TOA we have figured out how to turn conventional wisdom on its head by improving efficiencies by enhancing the customer experience.
Additionally, we can quantify the benefits that we deliver. With TOA?s service optimization solutions, you can improve:
Operational Efficiency Companies that have used TOA?s customer interaction management system in the past have reported a 75% reduction in overtime, 47% increase in the rate of jobs completed each day and 40% decrease in miles driven per appointment.
Customer Satisfaction Customers that have used our customer interaction management system have reported a 30% improvement in on-time performance and a 98% customer satisfaction rate.
Economics By optimizing your service through TOA, you can save money. By increasing efficiency, TOA saves its customers an average of $10,000 per mobile employee per year.
Position Summary ? Executive Assistant ? Founders
The Executive Assistant to the Co-Founders is tasked with managing all aspects of their professional life. This highly visible and strategic position is critical to the company?s success by performing support duties for the co-founders, both the President & CEO and the CTO, which in turn allows them to be more productive and efficient with their time. This position is also the main point of contact with employees, executives, customers, shareholders and other members of the general public on behalf of the co-founders and must act in a manner representative of their office.
Duties & Responsibilities
Maintain appointment schedules by planning and scheduling meetings, conferences, teleconferences, and travel.
Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
Proactive planning - reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
Prepares the Co-Founders? expense reports and maintains their budgets related to these matters.
Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
Plans and manages all events related to board, shareholder and customer meetings.
Maintains customer confidence and protects operations by keeping information confidential.
Prepares reports by collecting and analyzing information.
Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
Contributes to the overall administrative team effort by interacting with others as necessary.
Desired Skills & Experience
A Bachelor?s degree in Business Administration or a similar degree required.
10 - 15 years of managing multiple high level executives in a fast-paced, high-growth organization, preferably a tech company.
Excellent project management skills with the ability to plan, implement, follow-up and deliver administrative projects on time.
A ?can do? attitude and fearlessness in tackling new projects is essential.
Proven experience of providing effective administrative support to C-Level executives and other senior management, including calendar management, travel arrangements, expense reporting, and meeting and event preparation and scheduling.
The ability to work well under pressure dealing with ambiguity, while maintaining an extreme attention to detail.
Excellent communication skills both written and verbal with the ability to draft memos, e-mails, reports and the like. Strong ability to convey complex information clearly and concisely. Must be able to proofread your work and that of others.
Strong interpersonal skills with the ability to build and maintain effective relationships with both internal and external stakeholders.
Excellent organization skills, with proven ability to effectively prioritize workload and meet deadlines.
Excellent IT skills, with expert knowledge of MS Office or similar software. Past experience using Apple computers a plus.
Must also be eager to embrace and use new technologies to work efficiently and effectively.
A Bachelor?s degree in Business Administration or a similar degree required.
||Cleveland, OH |
THIS JOB HAS EXPIRED